Archives: Replies

Hi Basilis – we had to go live. You should be able to log in under the live site. We also got the database issue fixed – which could’ve been creating the issue with EventOn. Can you move your work there or take a look over there to see if your changes are being applied properly?

Hi Basilis – we had to go live. You should be able to log in under the live site. We also got the database issue fixed – which could’ve been creating the issue with EventOn. Can you move your work there or take a look over there to see if your changes are being applied properly?

we are not able to find your account on myeventon.com using the email in here. Kindly send us email address or Order ID on myeventon.com

Looks like your site is on RTL so go to myeventon settings and disable the RTL mode. 

And i am not seeing the order ID for those addons. I only see 4 orders with alex’s email in our system. May be you can try reaching out to them and see if they have the order IDs to look them up?

Oh I see you just recently upgrade the license. Let me refund you for the upgrade so you will have single license back. Ok everyhting is updated and now you are back to single site license for FUllCal the subscription is active and will renew auto on 2020-8-9 unless cancelled by you. 

Let me know if there is anything else we can do 🙂

This is very strange I can’t replicate the issue on my end. The site is working fine for me. What browser are you using? When you get the 500 error can you refresh the page – it may load properly after the refresh.

here is the updated invoice with you VAT number 

https://helpdesk.ashanjay.com/wp-content/uploads/2020/03/invoice-26838.pdf

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

This issue has been resolved. I found the setting in Single Event Settings for this.

Team,  Can I get an IP address that we can open up to wordfence?   Sorry this is becoming very critical.