Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Reply to: tickets(167687)
Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the theme developer and ask them for their assistance in solving the problem.
In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.
Reply to: tickets(168411)
In this case remove
event_location=”61,1221,1222,1223,1224,1225,1226,1227,1228,1229,1230,1231,1232,1233,1234,1359,1435,1487″ event_type_2=”1276,1277,1278,1279,1534,1533″ event_type=”1363,1243,1244,1261,1360,98,1236,1245,63,1248,1249,1247,59,1240,1254,1255,1256,1253,1246,1239,1250,1259,1260,1241,1237,1251,1257,1258,1252,1235,1238,1242″
from the shortcode and use my suggestion form this message: Mar 18,2020 AT 11:49AM – Posted 15 Hours Ago – #168584
Reply to: tickets(167258)
Please send both ftp and wp-admin access information.
The work is complete.
Reply to: tickets(168512)
I try to figure out why it is not working. In your’e test their is a 00:00 time after the date.
Why isn’t it their in my events?
Reply to: tickets(168512)
Thanks,
I have seen your post. Caches are off but still no results.
What shortcode do i need for the page ‘Agenda’
– all the events (8) in the past and future (2018, 2019 and 2020)
– latest event on top
– from the agenda ‘agenda’
and shortcode do i need for the page ‘Home’
– the latest 5 events
– latest event on top
– from the agenda ‘agenda’
For the DESC we are going to buy the extended version.
Reply to: tickets(158078)
I am checking this. I will let you know soon. Thanks
Reply to: tickets(168562)

Hi Ashan!
Thanks for your fast help. But it looks like that code fix didn’t help.
(btw: this code was for me in line 601 not in line 595)
CSV file after the code fix: https://cloud.marcnilius.de/s/xMekmAPF8NFXm8s
Thanks,
Marc
Reply to: tickets(167578)
Is it possible to have an answer? Thanks a lot!
Reply to: tickets(168669)