Reply to: tickets(157539)

this is really weird but the cpanel is completely down – never seen that happen before! but that’s probalby why you’re not getting in. I’ll try to troubleshoot quickly but if not – is there a file i should upload or anything like that? once it’s up and running?

Reply to: tickets(157539)

i’ve left cloudflare in development mode. you can disable wp-rocket if needed (or i can if you want me to).

Reply to: tickets(157539)

sfbaycities.com host

malagasmithsfotb pwd

De#v#elop1

it’s under html folder>sfotb

thank you!!

 

Reply to: tickets(164864)

Wow, you guys sure are sensitive little children.  The big bad man said he wasn’t going to let you bully him around, so you took your ball and went home.  Nice.  Real nice.

I am using a staging site, yes.  At what stage of the SDLC are most backdoor, Trojan, and/or time bombs put in software?  Yeah, right here, to be activated at some later time.  Requiring my admin login is the same thing as asking for the keys to my house, and if you don’t understand that then I feel sorry for you.  Not even considering an alternative avenue for investigations when someone balks at compromising their site is another strike against.  Running away instead of providing reasonable support makes three.  Congratulations, you’re officially pathetic.  My first red flag went up when I saw the word Bullshit in the ticket submission form and it hasn’t come down.

Congratulations on the 49K customers.  My last system, which I wrote almost all by myself over a period of 8 years, is deployed to over 250,000 sites worldwide, with something in excess of 5 million machines under management.  My software is currently deployed in every the Home Depot, Target, and Wells Fargo bank in the world.  I run as root/system admin, and I take active control of the machines to monitor and install everything.  I know security.  I know customer support.  I know professional software development organizations.

My “personality” is not the issue — my expectations are.  I expect much more than you are apparently able to deliver.

Thank you for returning my money.  I know I’ll find something that meets my needs, even if I have to write it myself.  Will you find a way to become a professional software development organization?

Reply to: tickets(157539)

Malaga i got about 40minutes before i head out for the weekend. Are you able to send FTP access to wp-content folder? for  sfonthebay site?

Reply to: tickets(157539)

i also tried just now to clear cache, deactivate caching plugin, and clear browser cache – external site still 404.