Replies for tickets on suppota
Hello,
In order to send tickets to customers your order must be Completed. I checked Woo > Orders and it seems that they all of them either Processing or Canceled. Could you go to Edit Order > set Status to Completed manually? This is what WooCommerce requires you to do b default for every order.
Next time could you also try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
Hello,
There is no need for a user to be logged-in to manage their subscriptions:
Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
Hello,
Please add this CSS code to EventON > Styles (If you can’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):
.evoss_lightbox .evospk_info p.extra a { color: #007bff }
.evoss_lightbox .evospk_info p.extra a:hover { color: #009fe3 }
Please follow this link to get a Google maps API key which you then will have to enter in myeventon settings > Google Maps API:
js?ver=1.0:64 Geocoding Service: You must use an API key to authenticate each request to Google Maps Platform APIs. For additional information, please refer to http://g.co/dev/maps-no-account For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
More info: https://elfsight.com/blog/2018/06/how-to-get-google-maps-api-key-guide/
PS If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
Hello,
Please go to EventON > Tickets > Emails > Contact Us for questions Link URL in ticket email.
If you want to completely customize the email template, please follow this guide: https://docs.myeventon.com/documentations/customize-ticket-email-template/
Hello,
For RSVP you can go to Edit Event > RSVP > “Additional email addresses to receive email notifications for new RSVPs” OR enable “Send email notifications to event author”. Unfortunately, the same is not available for Tickets at the moment. However please create a new ticket and select Feature Request as category so others can vote to get it moved into development faster. OR You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
Hello,
Please access your website with https instead of http: https://mop21.wpengine.com/event-calendar/
Hello,
Could you check and let me know if this order id is correct:
#75259 ActionUser Plus – Single Site
However, I plan to purchase additional Add on, so maybe it can be used as credit instead of a refund?
What add-on would you like to buy?
The problem is that your version of FullCal is quite old. Could you update it to 1.1.10? It’ll fix this issue:
EventON FullCal is NOT active! – You do not have EventON main plugin – EventON main plugin is REQUIRED to run FullCal.
EventON is required for FullCal to work properly.
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!