Archives: Replies

Hello,

Please share your csv file with us in dropbox.

We can check it from our end.

Thank You

Oh boy, I never new that option was there and that EO deletes everything by default.

Thanks
JP

Hello,

Before update please go to EventON > enable “Do not delete eventon settings & data when EventON is uninstalled” or use FTP Method (this link will further explain the process it).

Hello,

Could you please try the instructions mentioned in this documentation?

Hi,

I have restored a backup so the events are backup.

Remaining question is how they could have gone missing in the first place. It’s scary that can happen. What did I do in the described steps that caused everything to be deleted?

This is one more reason to finally get an automatic update option for EventOn, see my other ticket about that here: https://helpdesk.ashanjay.com/ticket/automatic-update-still-not-available/

Thanks
JP

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

I am sorry but I am allowed to assign tickets to developers only when there is something wrong with EventON. Unfortunately, in your case it’s clearly a customization job request.

Hi,

Thanks, I’ve updated and it seems ok.