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Replies for tickets on suppota

Reply to: tickets(408011)

Hi Artem,

Thank you for pointing me to the internal verification link. I tried to use it, but your system rejected my Purchase Code with the following error: ”Only Regular (single-site) licenses qualify for this offer.!”

Since you already have my account and admin details via this secure helpdesk ticket (as seen in the ”Access Info” section), could you please bypass the automated verification and attach the fresh 5.0.10 ZIP file directly to this ticket?

I need to perform the manual installation today to fix the location search crash on my live site.

Best regards,

Reply to: tickets(406687)

Hi Artem,

I have made this change but its still broken, 

Is there anything you can suggest that I can try to get this fixed?

Im really not sure what else I am able to do currently 

Reply to: tickets(408158)

on theme forest there is the 5.0.6 version. that works but with the wp update to 5.0.10 it is still broke.