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Replies for tickets on suppota

Reply to: tickets(407354)

Please follow this guide:

To update eventon to latest version: (If auto update works, please try that from with your website plugins page)

1. If you purchased eventON from codecanyon > Go to EventON Full page and verify your purchase to get a free copy of eventON latest version and move your purchase over to myeventon.com.
2. If you already purchased eventON from myeventon.com go to My Account > Downloads and get the latest version copy.

Once you have the latest version zip file. Then you can go to your website > make sure ”Delete eventon settings & data when EventON is uninstalled” is De-slected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Follow us on X to get real-time announcements on updates!

is the initials of the attendees rather than their full names. can this be turned off?

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(408128)

Hello,

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(408129)

Hello,

This is the only way of how you are supposed to create variations for tickets:

https://docs.myeventon.com/documentations/set-variable-prices-tickets/

The other way is to use our add-on:

https://www.myeventon.com/addons/ticket-variations-options/

Could you send us screenshots of ”Reproduction” or please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation?

Reply to: tickets(408044)

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(408140)

Hello,

If you go to My Account > Downloads, can you see the update available?

There is no way for us to notify you through email, since CodeCanyon handles notifications and access to your account on their website.