Archives: Replies

Hi. Im afraid this problem has occurred again. when I click on a map icon all the other events at the bottom of the map disappear. If you go to another month and go back to the original month they come back. How can I make it that when you click on a map icon all of the other listeings stay at the bottom of the list. Thank you.

Hi, thank you for having a look. 

It seems to have only worked on the layout test event. All other events still seem to be in a list as shown in my second image

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Ashan,

The same on dev2:

https://dev2.myeventon.com/test-161/

Doc from the customer:

https://docs.google.com/document/d/1cj50dcUXhWMQSmV-X2Ea4_kIzrxn_avZw2tlVII8Q4U/edit?tab=t.0

On dev2:

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Hello. I checked today and it seems both pages are displaying as they should. So a question…what code did you add? You mentioned the next update will address whatever issue I was dealing with? So no need to do anything or…? Just want to be sure I’m doing whatever needs to be done to keep our calendar functioning an looking as expected as we will be starting our registration season very soon. Thx!

Ashan,

It seems that they ”we already updated all of the events with variations… hundreds of them”, so fixing the add-on cannot be done because of ”Unless not only are you going to fix it but also change all of them…”.

Please also check

As for the other part, I only sometimes get email notifications when someone replies to my ticket on here (on eventon site). I DID get a notification for this response though. 

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Hello,

I went to EventON > EventTop > added Location and Event Progress Bar:

Now Location is visible:

The progress bar is visible only on events that are in progress.

Please check and let me know.

It seems there is an incompatibility between EventON and Woo’s extension.

Could you contact the extension developer and ask if their product affects the default Cart page or replaces it completely?