Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

The Repeating Event translation will be added in the next version. Meanwhile please hide it by going to EventON > EventTop:

A bit of all three, but we want to make sure that no matter how visitors access the page, everything is properly translated.

I don’t think that this is going to work with Polylang. EventON is compatible with WPML, but not with Polylang:

https://docs.myeventon.com/documentations/wpml-eventon-front-end/

We are sorry for the delay. Ashan is aware of the issue and is working on the solution. The update will be available ASAP.

Can you please send us a direct link to where the actual issue is happening?

Because “Meet the Author – com Elizabeth Strout, autora de “Olive Kitteridge”, Prémio Pulitzer” on the main page doesn’t show anything related to RSVP.

Where can I check the shortcode?

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/01/29095842/agenda-no-funciona.png

I cannot find it on this page:

https://www.baeza.net/wp-admin/post.php?post=156&action=edit

Hello,

Please go to EventON > EventTop > select

We are working on adding the translation. It will available in the next version.

Our own location icon is not displayed on the map.

Can you please send us a direct link to where the actual issue is happening? I need to check HTML code of the page.

Hello,

We are aware of the issue and are working on it. The update will be available very soon.

Hello,

Thank you for the information. I don’t have programming knowledge and I’m not sure how to implement these changes in functions.php. Could you provide step-by-step instructions on exactly where I should paste the code, or if there is an easier way to do it?

I’d really appreciate any guidance on how to add the price and link to eventTop without risking issues on the website.

Best regards,

Ana

We will also include this css in the next version update to eventon.

Hello Ron, kindly accept our apologies as we are pretty swamped at the moment.

No problem we can issue you a refund for this. Since you mentioned a dispute in paypal. Let me see if I can find that. We will need to cancel that dispute so we can process the refund from our system, if there is a dispute we can not do anything.

Ok I do not see any disputes. Both the subscriptions I see on our system for your email are pending cancel and will not be charged again. 

I just went ahead and issued you the refund for order ID 181302

If there is anything else you need please let us know.