Archives: Replies

URGENT.

I get more complains from my client now. Please can you inform me about a time stamp? What is ASAP? When can this be solved. For almost two moths now the plugin is not sending emails correctly.

Jeroen

Elementor issued an update and it is working now.  I was able to create changes on the events.

Hello

 

A further update. The link appears to work correctly if the website is viewed whilst logged in to WP-Admin. But as soon as I log out of wp-admin it reverts to opening the page – https://ampthillcamera.club/2024-monochrome-cup/.

Peter

 

Hi, there is no more error. But the multiple dates are not saved in the event. This problem only exist on custom event repetition.

Hello,

Yes I can update the tickets. But the this event is fully sold since December so it was before you guys released a new version and it showed some double bookings and we have 6 persons that came to the event that have successful purchase but they don’t have seat numbers. It showed in the system that they don’t have seat numbers so their email confirmation don’t have seats too.

This is one of the events

https://dinagyangtickets.com/wp-admin/post.php?post=313&action=edit

https://dinagyangtickets.com/events/dinagyang-md-stage-2/

The total seats of this event should just be 283 but you’ll notice the sales have more numbers than that which means we have an overbooking. It’s not good we had to talk to the guests and rearrange their seats it was a disaster.

Notice there are 88 seats that we’re not checked in but all of the guests came so all of them we’re scanned but the database did not update that they we’re checked in. It’s a possible chance for a fake ticket to get scanned and it will be successfully checked in.

Please help on this one I don’t want this to happen again. This is not good.

All of our events that we’re fully sold last december have double bookings and the checkins are not automatically updated in the database. I don’t know what to do and how to fix this as this should be working.

Thanks,

Can you please make this page private? I do not want to be public.

I also changed my name. On this page, I see my new name. However, when I visit this link from another browser, I still see my old name and page is public. I made this page private, but it is still public.

Thanks for the answer about countdown issue. I will investigate that later.

Hello,

We have found a solution for this and will be in 4.8.2 which we are hoping to get out in the next few days.

You have two similar shortcodes on the same page:

Do you need to have two calendars or only one?

Seems to be working

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hello,

Could you update EventON + Tickets add-on? Which event are you referring to?

it shows successful in the phone scan but in the website it still shows not checked in.

Please send us a link to the order.