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Replies for tickets on suppota

Reply to: tickets(375296)

Sorry about that here is the updated changelog

https://docs.myeventon.com/documentations/eventon-changelog/

Reply to: tickets(374494)

There is a new Tickets 2.4.7 available with this fix:

FIXED: ticket details value not saving

Could you update and try and let us know?

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(375367)

Hello,

Could you please update Tickets add-on? The latest version fixes the issue.

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(167671)

As for the shortcode generator issue, we’ve fixed the issue so it shouldn’t happen again.

But as for the styling issue, you must save your settings after every update, because after every update we change things that should be applied.

You can also simply put your custom styles to wp-admin > Appearance > Customize > Additional CSS.

Reply to: tickets(374429)

I checked your debug.log file and there is nothing related to EventON, I am afraid.

If there were any errors we could try fixing them from our side, but at this moment not sure how we can help. Please wait for a reply from the other developer.

Reply to: tickets(375373)

Ashan,

The customer uses EventON Lite.

Here’s the style (I disabled customer’s fix so you can see how EventON’s font awesome affects their website):

Reply to: tickets(375373)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Please also note that since you are using EventON Lite could use our separate forum:

https://wordpress.org/support/plugin/eventon-lite/