Archives: Replies

Hello,

If you go to https://www.myeventon.com/my-account/edit-address/billing/ you can edit the address and add VAT number under company name. And then apply it to all the active subscriptions and see if generating invoice make correctly with vat. if not send us the VAT number and we can include in the invoice for you.

Could you send me the bank account information (IBAN) to make the payment of my invoice please ?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Please send us wp-admin access to your site as a private message for us to further assist your situation.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

Hi Artem thanks for your reply…. I found out that the dev who built this was just linking the single page event to a template for display , NOT opening in a pop up.

for some reason when you click on an event tile it opens to a page , but doesn’t see the template for the formatting.

something has changed after an update from either eventON or elementor or wp? not sure but it was working a week or so ago and has now stopped.

can you tell me where I can find / edit or change / asking a layout template  for the sing page posts

 

thanks again

Here’s another jumping event: https://barajooga.fi/wp-admin/post.php?post=1621&action=edit. 

You can see the video how it jumps: https://www.loom.com/share/a94b115f685e414188fe8ec0047d23f3?sid=6fd38eb3-abb9-4aa6-ad9a-e4c60df2e4ec

SKU changes no matter what i do, and it creates a new product: https://www.loom.com/share/86f00c12b64b458d8b2c4e7a2657d1ab?sid=82f13d16-67f5-4c94-89ca-b52e557b47e0.

Thanks again and have a great 2025.

Ashan,

The same on dev2:

https://dev2.myeventon.com/wp-admin/post.php?post=56426&action=edit

https://dev2.myeventon.com/wp-admin/post.php?post=56422&action=edit

One has “Business Name” and the other doesn’t but both orders are completed.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Available options are Edit Event > Tickets > Sales Insight & View Attendees & Download (CSV):

Please check and let me know if any of above help.