Replies for tickets on suppota
https://www.loom.com/share/b45413b5547049559368f1625962a286?sid=87b738d4-1f46-404f-9203-a8fca8d50deb
i really dont get how to set up repeating event that would for example repeat every Sunday. If i set the event information and make it repeating, it sums it up for mondays – like in all events.
Checking on this. Thank you.
Is there an eta? It’s been a week already…
From: sean@vistaworks.com <sean@vistaworks.com>
Sent: Thursday, January 2, 2025 3:23 PM
To: ‘Darren Stokes’ <coloradooutside@gmail.com>
Cc: ‘Pankaj Lehar’ <pankajlehar@gmail.com>; ‘Bryan Jordan’ <bryan@vistaworks.com>; ‘EventON Team’ <noreply@myeventon.com>
Subject: RE: [EventON Help Desk] New reply for ticket #372354
Hi Darren and EventOn Support,
I believe that I have figured out this issue. Please watch this video for details:
https://www.loom.com/share/b5bd7df640ba4b75ae86c48f6a62f865?sid=c79c8063-5e9b-4dff-8958-9914bc0af6c8
After upgrading the DEBUG site from using PHP 7.4 to PHP 8.3, I created a brand new Debug event completely from scratch here and did not encounter the date/year bug https://debug.coloradooutside.com/wp-admin/post.php?post=4684&action=edit
This means that 2 things need to be done going forward on the Live site:
Update….I got the maps to work on the subsequent event cards. I had to disable the http referrers and generate lat/long coordinates for the cards….it then started working again…I assume I can turn back on the http referrer restriction? I can always test it….That said…my other questions still are in need of your assistance. 🙂
We need to see EventON Settings and also Plugins pages:
Could you give us more access?
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!
The invoice: https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/01/02071836/invoice-41650.pdf
The main issue is that we unable to grant refunds on renewals per our Refund Policy:
Please check https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ > 7. Subscriptions & Automatic Renewal > 7.4 Subscription Refunds. A renewal reminder mail was sent before the charge was made. We had given you opportunity to cancel if you didn’t want the renewal.
Is there a way to make an event never expire?
Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.
Perfect! If you have any further questions or concerns please create a new ticket.