Archives: Replies

Ashan,

Could you check ”Is there way to delete this maybe directly in the database? Wich table is this?” of:

Reply to: 402947

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Ashan,

Could you please reply to the customer about the autoupdate:

Reply to: 402911

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Ashan,

Similar ticket:

https://helpdesk.ashanjay.com/ticket/no-submission-confirmation-when-completing-rsvp-form/

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Works on dev2, but I cannot make this work on customer’s website in Troubleshooting mode.

Ashan,

Staging site:

https://staging2.brovanture.com/wp-admin/

Similar issue:

https://helpdesk.ashanjay.com/ticket/rsvp-email-notifications-not-sent-to-organizer-when-new-event-attendee-registers-attendees-get-email-confirmation-but-not-organizers/

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Could you try replacing this line

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2026/01/27050212/Screenshot-2026-01-27-at-13.01.27.jpg

With this code:

@media (max-width: 480px) { .color .eventon_events_list .eventon_list_event .evcal_list_a { flex-direction: column; } .eventon_events_list .eventon_list_event .evoet_c2 { margin-right: 0 !important; margin-left: 0px !important; } }

If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header.