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Replies for tickets on suppota

Reply to: tickets(402652)

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Could you also make sure that you are using the latest versions of your add-ons?

Please check for latest version of this software from here Your issue might be related to an older version you are running and we might have resolved this already in the newer version update. If you are on latest version of our software and the issue still persist please let us know.

Reply to: tickets(402234)

Could you check this test event I created:

https://dev2.myeventon.com/events/test-75/

Could you try updating Tickets add-on as well as Variations add-on?

Reply to: tickets(402610)

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(402576)

About the issue with Avada. Have you tried to enable this option that was designed specifically for Avada:

About the refund. I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(402576)

At this time, the EventOn and RSVP plugins are not functioning properly on our platform. We use Avada, and we’re experiencing issues with displaying an RSVP form for our event. After reviewing this with our developer, it appears there is a code conflict between Avada and the EventOn/RSVP plugins that prevents the form from displaying as intended.

Due to this incompatibility, we would like to request a refund. The order IDs are listed below.

#221491

#221486

 

Reply to: tickets(402526)

I don’t appear to have the action user section in the events tab, so I’m not sure I can assign myself to the events.