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Replies for tickets on suppota

Reply to: tickets(407112)

Since you use Avada you need to go to EventON > Diagnose > enable Disable saving all Fusion/Avada related data into events.

I did, but, for example, ”ESCUELAS PÍAS / ENTRADA GENERAL Y REDUCIDA (VISITA LIBRE)” still has the issue.

In my newly created event variations do work:

https://arsmagna.live/events/test/

It seems that because of Avada your old events aren’t saving correctly, so that’s why they don’t work.

I also cannot enable Troubleshooting Mode:

https://arsmagna.live/wp-admin/site-health.php?tab=troubleshoot

Could you please try the instructions mentioned in this documentation?

I am also going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(407112)

Hello,

I wanted to send you an update on the issue we have been experiencing, as we have now been able to isolate the problem more precisely.

We had a critical issue on our website affecting EventON ticket sales with seating maps. The main symptoms were:

  • The seating map was not loading correctly.
  • The ticket selection area remained blank or stuck.
  • The cart was sometimes empty after selecting seats.
  • EventON popups and galleries/images were also affected.
  • In Safari console, we saw the following error:

TypeError: undefined is not an object (evaluating 'BUS.templ[OPT.part]')

The error pointed to:

eventon_functions.js

Specifically around the line where EventON tries to compile an internal template:

template = Handlebars.compile( BUS.templ[ OPT.part ] );

During troubleshooting, we tested several possible causes:

  • WP Fastest Cache disabled
  • AIOS / All In One WP Security disabled
  • EventON Bookings disabled
  • EventON QR Code disabled
  • EventON Event Photos Plus disabled
  • Avada performance optimizations disabled
  • jQuery Migrate enabled
  • Load jQuery in footer disabled
  • Avada cache reset
  • Browser cache cleared
  • Backup restored from earlier the same night

After restoring the backup, the problem persisted as long as the latest version of EventON Ticket Variations & Optionswas active.

We then tested by deactivating EventON Ticket Variations & Options, and the seating map loaded correctly again.

Since this addon is essential for us — we need customers to select a seat and then choose between ticket types such as General and Reduced — we could not leave it disabled.

We then reverted EventON Ticket Variations & Options from version 1.1.16 to version 1.1.12.

After reverting to 1.1.12, everything started working again:

  • Seating map loads correctly
  • Seat selection works
  • General / Reduced ticket variation selection works
  • Tickets are added to cart correctly
  • Cart and checkout work
  • EventON image gallery also works again

So the issue appears to be specifically related to EventON Ticket Variations & Options 1.1.16 in combination with our current EventON / Tickets / Seats setup.

Our current working setup is:

  • EventON: 5.0.9
  • EventON Tickets: 2.5.6
  • EventON Seats: 1.2.9
  • EventON Ticket Variations & Options: 1.1.12 — working
  • EventON Ticket Variations & Options: 1.1.16 — causes the issue

Could you please check whether there is a compatibility issue or bug in Ticket Variations & Options 1.1.16, especially related to seating maps and the internal BUS.templ[OPT.part] template handling?

Thank you for your help

Best regards

Reply to: tickets(407060)

I added the code to Additional CSS:

https://carsoncarclub.com/wp-admin/customize.php?return=%2Fwp-admin%2Fadmin.php%3Fpage%3Deventon

Also added one line to change ”Logged in as…” text.

Please check and let me know.

Reply to: tickets(406687)

Please send us updated screenshot of

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2026/04/22062315/screencapture-console-cloud-google-apis-credentials-key-3b361569-f675-4fff-a4f8-661e15cc507a-2026-04-22-14_22_44.png

I am still cannot access wp-admin. Could you check?

Please also go to EventON > Location > make sure that ”Google maps API Key (Required)” isn’t empty.

Reply to: tickets(407174)

Here are some screenshots. We’re not seeing the new address field on any location after entering it on the ticket.

Reply to: tickets(407060)

is this correct 

   .evoau_submission_form .evoau_table .row .trumbowyg-editor-box p { color: black !important; } .evo_page_body .evo_sin_page .evosin_event_title { color: #000 !important; }


.single-ajde_events .comment-reply-title, .single-ajde_events #email-notes, .single-ajde_events .required-field-message  {color: black !important} .single-ajde_events  .comment-form-attachment__file-size-notice {color: black !important} .single-ajde_events  .comment-form-attachment__file-types-notice {color: black !important} .single-ajde_events  .comment-form-attachment__autoembed-links-notice {color: black !important}

Reply to: tickets(404660)

Please ignore the last one with the custom meta fields. I forgot that the additional checkout fields come from the functions.php and not automatically from the custom meta fields.