Archives: Replies

if you do not feel comfortable with that, we understand 100%. In that case, any chance you can create a staging clone version of this site you can give us access to>? because these errors are not something we can replicate on our end. Only happening on your website.

any way you can give us access to pages and plugin editor?

this is all the options I see int ehre.

I’ve made progress. I found these two receipts. I was using the wrong billing email. Using these license keys (same as listed on my account), I was able to active the event slider and event api. I am not able to activate the Lists addon. I get the same message about the license key not being the correct format. When I upload the search addon, I can’t activate it. I found my zip file from 2017 and that one didn’t work either. These two addons are the ones I need as soon as possible. Thanks for your help, Mary

We were able to get the featured image to load. Thanks!

Hi Artem, Can you give me your IP address. I can whitelist it via Sucuri. Let me know. Thanks!

Ashan,

The same on dev2:

https://dev2.myeventon.com/events/rsvp1/

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Ashan,

The same on dev2:

https://dev2.myeventon.com/events/default-image-test/

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!