Replies for tickets on suppota
Hi!!
Thank you very much ot works fine!
The last question:
We need to sell a product that is a ticket to an event. The event has 2 types of tickets, adult and child.
I have created the variable product but in the Event Card if I add the Adult type, it does not let me add the Child type as well.
How could I add for both?
Thanks and best regards!
Hi, we have another issue with Event Reminders. It’s not working with the latest EventOn version. The reminders are not being sent and even the settings page is not showing up.
Hello,
Are you trying to translate both front-end and back-end?
Have you tried to follow this guide:
https://docs.myeventon.com/documentations/how-to-translate-calendar-front-end/
https://docs.myeventon.com/documentations/translating-eventon-backend/
Also how can I access /wp-admin or /wp-login.php? It keeps redirecting me to the homepage.
Please send us FTP access to your site as a private message.
…the Row part in the seat selection area…
Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header):
.evost_tt_content .evost_ttc_data.row { display: none !important; }
…and checkout confirmation page…
Changing the email should also change the order confirmation page.
Your month was M (only one number) when CSV Importer add-on requires two number date or MM. So instead of 2/22/2025 it should be 02/22/2025.
Could you send us the order id for the add-on so we can refund it?
Also make sure to cancel your add-on subscription:
https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/
Perfect! I am going to close this ticket. With more questions, please create a new ticket.
Yes, we are using RSVP 3.0.1.
We also implemented the code snippet and discovered we can now change participants answers in backend AND cancel via the calendar – but only for newer bookings. For older bookings done before ca 7th of October the problem seem to persist.
Hello,
thank you so much for the good news. Thanks for your kind help. Can’t wait for the new release.
there is css we can add to make it all white if you really want it to
if we had admin access we could diagnose the event in question as to why its not changing- is it the one on your home page?