Reply to: tickets(367301)

Hello,

Yes, we using DIVI Page Builder.

Yesterday, we have changed the Default Event Timezone (for GMT Europe/Paris) and now, we have a new problem with Eventon.

The calendar dates return correctly when there is an external link, (like 17/11 for the walk), but when we want to open the date to specify 2 different locations, it doesn’t open, even though the parameters are entered correctly and they opened correctly last week…

Apart from the default event timezone and the white display on the calendar page (see below), we didn’t make any other changes.

[add_eventon_list event_type=”409″ eventtop_style=”0″ fixed_month=”11″ fixed_year=”2024″] instead of

instead of :
[add_eventon_list event_type=”409″ fixed_month=”11″ fixed_year=”2024″].

And even coming back with an earlier backup doesn’t help.

It’s getting to be a pain, especially since it’s hard to get accurate answers when we ask you questions.

What’s more, we’re not bilingual and we’re not web developers, which necessarily complicates our task and yours.

We’re wondering if we shouldn’t just go back to Eventon Lite and ask for a refund of Eventon and the license, since we can’t use Eventon under good conditions without constantly asking you for help (or finding other support).

Thanks again for your help.

Reply to: tickets(369199)

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(369108)

from wordpress settings>>>>general

you didn’t have a format selected for date- I selected one and the forms are now working

Reply to: tickets(368678)

Ok, thanks – is the new release also solving our other problem with participants not being able to cancel at all? (in an earlier ticket)

Reply to: tickets(369108)

I created a new user for our wp-admin:

Username: eventONhelp

Email: connect@friendsilnature.org

Password: x4(!u$UAPcTrTi*O8TWNU)g&

Reply to: tickets(368465)

It works properly in incognito more and in a different browser.  I’ve cleared all caches in Chrome and on the entire website as well and I’m still running into issues.  I’ve also updated Chrome and all plugins on the website as well as WordPress itself.  I need to be able to troubleshoot from my Chrome browser while logged in since this is equivalent to most people’s experiences.  Any other thoughts as to why I might be running into this issue?