Replies for tickets on suppota
Hello,
Could you send us Order ID of the purchase you want to refund?
I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Hello,
Could you send us a link to the file you are trying to import?
Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.
Ashan,
Please check
I just wanted to follow up regarding the Action User addon, because I noticed that the submit events button is still not working here https://wordpress-896289-5880709.cloudwaysapps.com/community/events/, so our client has been without this feature on their live site for a little while now. Is this due to a setup error on my part, or is this a known issue that’s still being fixed?
On their test site it doesn’t work without any plugins enabled plus the default theme:
No issues on dev2:
https://dev2.myeventon.com/test-222/
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.
Ashan,
1. I cannot recreate this issue on dev2, I am afraid:
https://dev2.myeventon.com/test-221/
On customer’s website I see this error:
https://testing.defiancelibrary.org/calendar/
2. https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2026/04/16080357/Screenshot-2026-04-16-105336-ON-5.0.9.png
The same on dev2:
https://dev2.myeventon.com/events/rsvp-16/
Thank you for creating a staging website.
Our devs will check it and the issue ASAP.
Hello,
Here you go Order ID #225394.
Hello,
I removed show_et_ft_img=”yes” and added tile_bg=”1” to the shortcode. The images should work fine now.
Please check and let me know.
Not works.
all files are translated in EventON > Language > Ctrl + F
The front end and parts of backend are in Englis and I need translate to spanish.
Hello Allen,
We have proceeded with your refund for all 3 orders: 224154, 224070, and 224067 — all orders refuned and subscription are cancelled.
Do let us know if there is anything else you require from us.
Kind Regards,
– Reese