Replies for tickets on suppota
Susanne, we have not locked you out, we did have issues with our website login system as we upgraded, perhaps that might have been the unable to access. — No locking out has taken place.
Let me pass this to get your orders refunded honoring your 30day period for refunds.
– James
Hello! Yes, I have reverted to the (outdated) versions that are currently working on my live site.
To allow you to see the issue, I have updated all EventOn plugins on my staging site, where both the FullCal and RSVP/waitlist problems can be seen. I have created a test event on May 1st, URL is http://testing.defiancelibrary.org/testevent
If you look at the same May 1 event on the FulCall, you will also be able to see that the dropdown does not display. I am making this response private to include login information that will allow you to access the staging site:
Login: http://testing.defiancelibrary.org/wp-admin
Username: tmlawson
Password: 1KGV*B9yRO2A1MR2rz3WXKU$
Thank you again for your attention to this issue.
Hi Artem,
Changing the default event timezone did fix the duplicate events issue so thanks for that.
I just wanted to follow up regarding the Action User addon, because I noticed that the submit events button is still not working here https://wordpress-896289-5880709.cloudwaysapps.com/community/events/, so our client has been without this feature on their live site for a little while now. Is this due to a setup error on my part, or is this a known issue that’s still being fixed?
Thank you, I tried that but it still won’t appear. Here is the fill code of the functions.php file.
<?php
/**
* Enqueue script and styles for child theme
*/
function woodmart_child_enqueue_styles() {
wp_enqueue_style( ’child-style’, get_stylesheet_directory_uri() . ’/style.css’, array( ’woodmart-style’ ), woodmart_get_theme_info( ’Version’ ) );
}
add_action( ’wp_enqueue_scripts’, ’woodmart_child_enqueue_styles’, 10010 );
add_filter( ’woocommerce_payment_complete_order_status’, ’auto_complete_virtual_orders’, 10, 3 );
function auto_complete_virtual_orders( $payment_complete_status, $order_id, $order ) {
$current_status = $order->get_status();
// only change status if it is coming from these
$allowed_current_statuses = array( ’on-hold’, ’pending’, ’failed’ );
if ( ’processing’ === $payment_complete_status && in_array( $current_status, $allowed_current_statuses ) ) {
$order_items = $order->get_items();
// Create an array of products in the order
$order_products = array_filter( array_map( function( $item ) {
// Get associated product for each line item
return $item->get_product();
}, $order_items ), function( $product ) {
// Remove non-products
return !! $product;
} );
if( count( $order_products > 0 ) ) {
// check if product is a virtual product
$is_virtual_order = array_reduce( $order_products, function( $virtual_order_so_far, $product ) {
return $virtual_order_so_far && $product->is_virtual();
}, true );
if ( $is_virtual_order ) {
$payment_complete_status = ’completed’;
}
}
}
return $payment_complete_status;
}
add_filter(’evotx_checkout_additional_fields_settings’,’evotx_2’,10,1);
function evotx_2($fields){
$fields[’sbaddress’] = __(’Stonebridge Ranch Address’,’evotx’);
// you can add other fields like this similarly
return $fields;
}
add_filter(’evotx_additional_ticket_info_fields’, ’evotx_1’, 10,1);
function evotx_1($fields){
// additonal field code block
$fields[’sbaddress’] = array(
’type’=>’text’,
’label’=> evo_lang(’Stonebridge Ranch Address’),
’required’=> false,
);
// you can use same code block for more fields
return $fields;
}
#224154 March 9, 2026 Completed $30.00 for 1 item
#224070 March 7, 2026 Completed $40.00 for 1 item
#224067 March 7, 2026 Completed $245.75 for 2 items
These are my orders and invoices.
I purchased EventOn to go with a NONPROFIT website built with a theme for RocketTheme. Since RocketTheme has gone out of business, I had to switch to a different theme, and that theme has a built-in calendar so I no longer need EventON for this nonprofit website that doesn’t pay me to build their website or reimburse me for the plugins. I realized this almost the day after I settled on the new theme and immediately attempted to cancel my EventOn purchase. I was well within your 30 days refund policy when I requested the refund and you LOCKED ME OUT OF RESPONDING TO YOU HERE I guess so you could claim afterwards that I was outside the 30 day policy. This seems like incredibly unethical business practice.
I would like a refund. I requested the refund on Mar 9,2026 AT 9:34PM
Susanne Allen
Please move the added code after
return $payment_complete_status;
}
Like this:
return $payment_complete_status;
}
add_filter(…and so on
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR EventON > My Account > Downloads. Your review helps us a lot in continuing EventON improvements!
Our login procedure stayed the same, I believe. Could you elaborate?
While you are waiting for our account manager, could you tell us more about your issues, maybe we can help somehow?
Hello,
Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.