Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

It worked on my desktop, so I’m able to reply now, thanks.

I’m aware of that. However, as my screenshot shows, it’s telling me I need to update to the new version, 2.1.11, even though there isn’t one and I’m on the latest version, 2.1.10. As I mentioned, I already downloaded the latest versions and replaced them, however, it persists in telling me there is a new version which doesn’t exist. That is the problem.

And when I want to add a new event, the backend of the website is not approachable anymore,
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Meer informatie over probleemoplossing in WordPress.

Hi again, I manage to add the additional code and I’m facing two new issues:

The additional fields appears per guest and I only need it for the first one (buyer).
With this additional fields the purchase process can’t be completed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.

If I remove the code from functions.php it works properly.

Any help is appreciated.

Yes, on the original site all licenses were deactivated and so were the plugins..

 

Please advise,

Rick

Hey there,

I found an alternative solution. So so need to worry about it any longer 😉

Thank you so much for your help.

Cheers,

Franziska

Hi,

we had to revoke access to external users as we’ll very soon need to have the website go public. If there’s anything you may need in order to further troubleshoot the problem we are experiencing, we can try to provide you with the required data; perhaps we could provide you with a dump of the website. Please let us know.

Could you also confirm if the following applies on your end:

• You get the PDF and QR code after the purchase of a ticket
• You get the PDF and QR code on the received email notification, after purchasing a ticket

Thank you