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I cannot access your website because of Wordfence. Can we access your website?

Please check my reply in your other ticket.

1. If you update it following the guide you won’t lose any data.

Instead of purchasing our plugin you could simply backup your whole website and restore it if there is an issue:

https://wordpress.org/plugins/updraftplus/

2. Seems to be working in Troubleshooting Mode:

https://www.cildrc.org/wp-admin/site-health.php?tab=troubleshoot

Could you please try the instructions mentioned in this documentationto make sure your issue is indeed coming from eventon.

3. Please go to EventON > EventCard > open Designer and save > now save EventON Settings.

I followed your video but it still shows events for October that have already passed.

Is there a way to move an event to “past” once its actual end date has passed?

Ashan,

When I try to create a new event in Troubleshooting Mode:

[30-Oct-2024 19:42:30 UTC] PHP Fatal error:  Uncaught Error: Call to a member function save() on false in /var/www/vhosts/upn.org/tickets.upn.org/wp-content/plugins/eventon-tickets/includes/class-event_ticket.php:589

Stack trace:

#0 /var/www/vhosts/upn.org/tickets.upn.org/wp-content/plugins/eventon-tickets/includes/admin/class-meta_boxes.php(569): EVOTX_Event->update_wc_product()

#1 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/class-wp-hook.php(324): EVOTX_post_meta_boxes->evotx_save_ticket_info()

#2 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#3 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/plugin.php(517): WP_Hook->do_action()

#4 /var/www/vhosts/upn.org/tickets.upn.org/wp-content/plugins/eventON/includes/admin/post_types/class-meta_boxes.php(504): do_action()

#5 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/class-wp-hook.php(326): evo_event_metaboxes->eventon_save_meta_data()

#6 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#7 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/plugin.php(517): WP_Hook->do_action()

#8 /var/www/vhosts/upn.org/tickets.upn.org/wp-includes/post.php(4891): do_action()

#9 /var/www/vhosts/upn.org/tickets.upn.org/wp-admin/includes/post.php(759): wp_insert_post()

#10 /var/www/vhosts/upn.org/tickets.upn.org/wp-admin/post-new.php(66): get_default_post_to_edit()

#11 {main}

  thrown in /var/www/vhosts/upn.org/tickets.upn.org/wp-content/plugins/eventon-tickets/includes/class-event_ticket.php on line 589

I added the default WooCommerce shortcode to this page:

https://tickets.upn.org/wp-admin/post.php?post=91&action=edit

But cannot test the issue with Non-Ticket Orders because of the previous issue.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Perfect! Do you need our help with anything else or can I close the ticket?

Hello,

Did you disable licenses on your other website?

Please also take a look at:

https://docs.myeventon.com/documentations/how-to-deactivate-eventon-addon-licenses/

At the moment they are enabled on http://bluejeanblues.live

Hi Artem, sorry I’ve just updated it to be admin and you should have access to those now.

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.