Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you upgrade PHP version to 8+ to see if it helps?

If after updating the same issue still happens, please send us FTP access as private message.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

I fixed the issue. Please check and let me know.

Hello,

Please go to EventON > EventCard > open Designer and save > now save EventON Settings.

Try manually clearing your browser cache.

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Hello,

“EventON > Do not delete eventon settings & data when EventON is uninstalled” is disabled, so when you update it deletes all events and other data. You need to enable it and then update.

Hello,

Please us this shortcode:

[add_eventon_fc nexttogrid=”yes”]

For more options, please check Shortcode Generator > FullCal:

Hello,

Have you managed to fix this issue?

In order to fix the issue, please update EventON to the latest version.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Hello, apologies for the delay. We are still experiencing outdated HandleBArJS severities on the site from this plugin and updating is still causing issues. When viewing the updated plugin on the site, it does not appear and the backend area to add events changes styles and setups.

Here is a clone of the site:
https://hpsj4stg2022.wpengine.com/wp-admin/

Here is login credentials:
username: lmanzo@hpsj.com
password: e9oQ^PxRF!jca4qN

Page to view plugin on once updated:
https://hpsj4stg2022.wpengine.com/calendar-of-events/

Thank you, looking forward to your solution