Replies for tickets on suppota
you will find attached the file ‘class-event ticket.php’.
here is the link we transfer to download the file . It doesn’t work when I insert it here … (it’s not an image)
I am urgently waiting for you to get back to me with a fix so that the SKU generation works automatically when I duplicate or delete. Thanks !
Sincere apologies on the delay as the next eventON version 4.7 is taking a huge amount of our time. Let me take a look at your issue and see what we can do 🙂
Anka I have gone ahead and refunded you for the order. Subscription has also been cancelled.
So the problem is the Enable PDF tickets for event tickets donot do nothing. this is Enable PDF tickets for event tickets enable and dont generate the pdf
Also i disavble all the other plugins the only eventons plugins are activated and also re uploaded for testing. The pdf not generated at all i have to go manual and generate it. But I have enable the option in settings.
you have to login from the front end on homepage you will see login at the top right corner and after when you login type /wp-admin and you will redirect to dashboard
Hi there – sorry – further update.
I can now reply to ticket 364871 and can see your response!! But not ticket 364808.
For some reason I can now reply to this particular ticket, but for tickets 364808 and 364871, I can’t.
Also, you replied to both of these tickets – which I got an email notification about/ saw your response – but your response is not showing on the actual ticket in the support desk.
There is something not working correctly with your ticketing system. Could you take a look please and advise.
Many thanks
Sara
It’s working now! Amazing! Thank you so much!!!! Have a fantastic day! 🙂 xxx
Hello,
The first issue is with Greek characters in PDFs, which display as “???”. I would like to ask if I use a different plugin to send the tickets, what is the hook to retrieve the QR code? As I mentioned before, this is very important to me, so I am trying to explore alternative solutions.
Please refer to your other ticket. Ashan will reply there as soon as there is an update.
The second problem is with the order details email, which is not being sent automatically. The only option I currently have is to send it manually.
Please send us wp-admin access to your site as a private message for us to further assist your situation. Please refer to your other ticket, where I send you more info on errors from debug.log and what I need to investigate more.