Archives: Replies

Replies for tickets on suppota

Reply to: tickets(364973)

Unfortunately, this is correct for your case. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(364918)

There are two errors that refer to EventON’s PDFer, but also PDFInvoiceBuilder:

[22-Sep-2024 19:35:33 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_props() on null in /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/pr/fields/PDFCustomField.php(69) : eval()’d code:9

Stack trace:

#0 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/pr/fields/PDFCustomField.php(69): eval()

#1 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/pr/fields/PDFCustomField.php(24): rnwcinvprfieldsPDFCustomField->GetValue()

#2 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/htmlgenerator/fields/PDFFieldBase.php(129): rnwcinvprfieldsPDFCustomField->InternalGetHTML()

#3 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/htmlgenerator/AreaGenerator.php(112): rnwcinvhtmlgeneratorfieldsPDFFieldBase->GetHTML()

#4 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/htmlgenerator/PageGenerator.php(66): rnwcinvhtmlgeneratorAreaGenerator->Generate()

#5 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/htmlgenerator/PageGenerator.php(42): rnwcinvhtmlgeneratorPageGenerator->GenerateArea()

#6 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/htmlgenerator/DocumentGenerator.php(134): rnwcinvhtmlgeneratorPageGenerator->Generate()

#7 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/PDFGenerator.php(395): rnwcinvhtmlgeneratorDocumentGenerator->Generate()

#8 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/PDFGenerator.php(299): RednaoPDFGenerator->Generate()

#9 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/woocommerce-pdf-invoice-ajax.php(802): RednaoPDFGenerator->GeneratePreview()

#10 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-includes/class-wp-hook.php(324): RednaoWooCommercePDFInvoiceAjax->CreatePDF()

#11 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#12 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()

#13 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-admin/admin-ajax.php(192): do_action()

#14 {main}

  thrown in /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/PDFInvoiceBuilder/pr/fields/PDFCustomField.php(69) : eval()’d code on line 9

[22-Sep-2024 18:41:42 UTC] PHP Fatal error:  Uncaught Error: Class “EVO_PDF_generator” not found in /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/eventon-pdfer/includes/class-ajax.php:36

Stack trace:

#0 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-includes/class-wp-hook.php(324): evopdf_ajax->generate_pdf()

#1 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#2 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()

#3 /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-admin/admin-ajax.php(192): do_action()

#4 {main}

  thrown in /home/1321306.cloudwaysapps.com/ycqkjbrqjx/public_html/wp-content/plugins/eventon-pdfer/includes/class-ajax.php on line 36

Could you try disabling the other plugin?

I tried to login, but cannot access /wp-admin or /wp-login.php.

Reply to: tickets(364802)

Hello, so the problem was that the field was not translated. you can have many individual fields translated.
Now another problem has arisen. The organiser does not display the picture and the contact details in the English translation. can you tell me what the fields are called that are responsible for this? i will send you a screenshot.

Reply to: tickets(365009)

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(364567)

I changed the text from <h5> to normal

Now it is the font I set in eventON, but the size is very small – where do I customize font sizes?

 

The calendar section does not fall in line with size, font and color

Please see in image attached