Reply to: tickets(406358)

Hello,

Could you try applying this code?

code: 

https://pastebin.com/BHAg8NKn

Please try the above and let us know.

Reply to: tickets(406211)

Your website is loading quite slow for me in general. I think on this page, a better option might be to allow customers to see the seat map in full screen lightbox via ”Configure Seat Map” Setting in event edit page. 

Reply to: tickets(406300)

The downloadable zip file is not the EventOn Full version because you purchased FullCal add-on and not EventON itself.

I cannot find any EventON purchases associated with your email.

Please note that FullCal requires EventON itself to work, so please go to CodeCanyon and purchase it from there and then verify the purchase on our website or buy it from us directly.

Reply to: tickets(406309)

Your event is start on one day and end on another day. If it shows 09:00 – 17:00 that would make visitors assume the event is on the same date at those times. that is why we have added the indication of the date. 

Looks like you have removed the time showing completly on your website. Perhaps that is a better application. We will add custom classes in the future updates to allow you to apply custom CSS to hide that date if you choose to display it in the future.

Reply to: tickets(406297)

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(406262)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.