Archives: Replies

Ashan,

The same on dev2.

Go to

https://dev2.myeventon.com/wp-admin/post.php?post=74946&action=edit

and use these dates:

Save and refresh the page.

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Please click on this to download the archive with EventON:

Okay, I was able to purchase it for $0, but when it tells you to go to the downloads page, there is no downloads area. Screenshots attached. Is there a way to just send us a secure download? It shouldn’t be this challenging to get the latest version that we already paid for, I feel like we go through this every time.

Yes, that one. Thank you.

Hm , I am sorry, but it doesnt works:/

https://prnt.sc/P0wvmdkXNNds

https://prnt.sc/v1fstQtKqTtI

The system shows Events depending on the account I log in with. And I assume that there will also be a need for users who do not enter Events, but only check them.

L.

Hi Artem,

Thanks for following up.

I’m afraid it’s difficult to say at this stage. The issue seems to occur intermittently, and as far as I’m aware we haven’t seen it again since enabling the setting – however, I don’t believe we’ve had any recent sales of variable ticket products, which is where the issue appears to occur.

Because the main symptom is that tickets are not generated (rather than an obvious checkout error), it’s unfortunately quite hard to detect in real time and is often only noticed retrospectively.

I will go through recent orders and continue monitoring closely to see if I can identify any further patterns or new instances.

In the meantime, I would really appreciate it if your development team could continue investigating this, as it is quite critical for us. You mentioned earlier that you would escalate this – have you had any feedback from them yet?

Many thanks and kind regards,

Jonas

The problem is I only have Dynamic price in addon available to download, and not tickets. I use it for years now and it’s was integrated un eventON by default. Now it seems to be bought separetely in order to work, I don’t understand as I still can sell tickets on my website…

I have the lastest version of evenON 5.0.8

Please follow this guide:

https://docs.myeventon.com/documentations/assign-users-events/

Open Edit Event > click Manage Assigned Users > now find admin and check it. Save.

Now the event should be assigned to both admin and Galerie Loutek.

Hello,

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!