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Replies for tickets on suppota

Reply to: tickets(362124)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(360992)

Hello,

is it possible to have this instance the other way around? So only show checkout not cart?

Thanks!

Reply to: tickets(362124)

Hi Kenneth,

unfortunatelly I can’t provide wp admin access. Is there a way to check, why the setting is not working?

I attached a screenshot of my DOM. This is existent on every page.

 

 

Reply to: tickets(361736)

Hi,

Yes, after testing an old event, I put it again on draft because I do not want it to appear on the website!

  1. You are right, now loading images is working. It was not the case when I tested once again yesterday.  Before definitely confirming the loading images is working fine, I wanted to update eventon plugin as a new version is now available (4.6.8), but it is not possible to make the update (see enclosure). I have tried 3 times.
  2. Can you please give me an answer also to solve the question of the month in the title that I want to hide?

I thanks you very much for your help and assistance and I look forward to receiving your answers. My customer is waiting since Monday August, 12th to see the new events I have to publish on the website and it would be great if I can do this today.

Thanks again and best regards.

Reply to: tickets(358414)

Hi Ashan,

are you sure you tried the login credentials on the testing environment (they don’t work on chainsandcoffee.com)? I just changed them recently after your last request and they are correct.

URL testing environment: http://tim.mallorca-cycling.eu/wp-admin/

Reply to: tickets(355356)

Can you tell me why my eventTop style for one of my event isn’t working. Im trying to put one of my event in a purple color.

Reply to: tickets(362028)

New error:

[19-Aug-2024 20:50:23 UTC] PHP Fatal error:  Maximum execution time of 120 seconds exceeded in /home/customer/www/friendshipcenters.org/public_html/wp-includes/functions.php on line 650

Could you try increasing the time by following:

https://stackoverflow.com/a/5164954