Archives: Replies

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

The error is referring to WooCommerce Product Bundles plugin.

Does EventON work with the disabled plugin?

Could you update EventON add-ons? They are still outdated on your website.

Ah sorry, could you tell us more about the new license first. Since you purchased the add-on again, you can now activate the license by going to EventON > Addons & Licenses.

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Hello,

Please follow this guide on how to cancel your subscription:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

We have just released the new version 5.0.6 — should resolve the undefined issue. make sure to clear browser cache to load new js files.

https://docs.myeventon.com/documentations/eventon-changelog/

We finally heard back from them and working on gathering the full report for the issue. As soon as we get it, we will make sure necessary codes are added in place to resolve this issue.

Hello Friends, we have recognized the issue to be caused by eventON js script, and we have resolved the issue and will be releasing a new update later today with the fix. We very much appreciate your patience!

Hello Kaspar, the next version 5.0.6 will include this fix. Do let us know if you see anything else 🙂

Hello Danny, as you can see in the uninstall file, if you select to not delete eventON data, none of the eventON data is deleted by the plugin. Event Images should be saved in Media. 

Please do keep us updated if you are able to get everything resorted back.