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Replies for tickets on suppota

Reply to: tickets(357100)

Hello,

Unfortunately, we don’t provide refunds on renewals:

https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/

Your subscriptions can be canceled at any time by following

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Reply to: tickets(354733)

Hi Ashan, the link you sent is missing a couple of letters. It should be:

 

http://quepasaoaxaca.com/qpowelcome/

 

Thanks, Rebecca

Reply to: tickets(356961)

Hello Kenneth,

 

Thanks You for the hint. However, it doesn’t work and it is even worse. Now the pop down window doesn’t open any more – or very slightly, like few pixels down.  So no possibilities to see what is the picture of the event. At least, previously, when using the magnify icon it was possible to see the full picture. Not any more.Thank You for fixing the issue ASAP.

Best regards and good week end

Christian

Reply to: tickets(357084)

Hello,

Please take a look at the document below

https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/

Hope this helps!

Reply to: tickets(357008)

Hi Mike,

Please go to EventON > EventCard > try a different Feature image display style. Try “Feature image display style: Fit entire image, resized box height“.

Let us know if this works for you

Reply to: tickets(357008)

Hi, I’ve changed all references of .evcal_evdata_row to .evocard_row, and also managed to hide the top left image appearing before the event date & title, and also remove the border from the filter buttons.

But, the main featured image on the event card is still just showing as Loading image, even though looking at the code, the real image is being loaded, just not shown?

https://staging2.voicesgloucester.org.uk/events/kushti-divvus-forgotten-stories-of-gloucesters-romany-gypsy-community/

Mike

Reply to: tickets(353431)

Please update to the new version 0.13 should resolv ethis and you will see a new field in language for current year.

Reply to: tickets(351461)

Sorry for the delay, have you updated to the latest version of tickets addon 2.3.2 and was this resolved in that version for you?

Reply to: tickets(355267)

All these orders are cancelled. You can not download new updates from these cancelled subscriptions. No point transferring because the client will not see any option to download these cancelled orders. They were cancelled over a year ago.