Reply to: tickets(355054)

Hi,

Login: eventon@visitsjusjoen.no
Password: b9NrBBMqUBGSuMHuVsdE
Path: /home/visjusjoen/domains/visitsjusjoen.no

Host: 62.50.189.212

Have deactivated every code snippets, plugins but same stop on the blockOverlay on https://www.visitsjusjoen.no/kassen/ when its minimum two products in the basket and minimum one of them is an EventON ticket.

 

Reply to: tickets(351103)

see video below of things to do (sorry I repeat my self over and over- its late night here) 

sounds bad turning off all the plugins and switchign themes but in practice the site is down for under 5 minutes while you test

I think improving your PHP will make the site faster (you’ll have to test which version tho)

There seems to be apache issues as well that you might want to talk to your host about

Reply to: tickets(355213)

Hosting provider says he can’t help.
He send me my PHP configuration details : https://phpfpm80.webhosting-infos.hosting.ovh.net/

Reply to: tickets(355213)

I sent a ticket to my hosting provider.
I tried to create and edit other event earlier, I observed manu bugs (can’t select an event location, can’t edit an existant event, etc…)
Is the a problem with my version of the plugin ?
If I can’t make it work properly before the end of the wee I’ll have to find another plugin. My client needs to communicate his events as soon as possible.
Thanks.

Reply to: tickets(355213)

Could you try applying this patch (line 730):

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/04/10065230/Screenshot-2024-04-10-at-15.51.02.jpg

Debug.log file isn’t created because of limitations in php.config. Could you try contacting your hosting provider about this?

Reply to: tickets(355000)

Disable “Hide past events for default calendar(s)“, then add event_past_future=”future” to shortcodes where you want to hide past events.

Reply to: tickets(355213)

Thank you for your answer.
I added the lines into the file wp-config.php and I re-try to edit an event but I can’t find the debug.log file.
There are my FTP access :
hôte : ftp.cluster027.hosting.ovh.net
id : lesurbf
mdp : FTPOVHurbains39
Port : 21

I attached an image of the trouble (Main Event Details section can’t load)