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You should have received the refund already. Please let us know if you havent.

This is how I wanted it to work. Thanks!

Just to update you, I have just upgraded to the latest version and have the same problem as this person regarding the loading image message.

https://helpdesk.ashanjay.com/ticket/loading-image-visible-on-the-main-picture/

And, yes, clearing the site data does fix the problem, but why is this caching issue happening, why is the page not loading the new version of whatever it should be.

Although I can clear this data, 99% of people are not going to do that are they, and the page looks messy with this ‘loading image’ message sitting there.

That fixed it! Thank you so much.

Thankyou for the detailed explanation, much appreciated

Hi Artem, thank you very much for caring about us.

 

I have followed your steps and this are the results:

– with the Autocomplete plugin the mail arrives to client with the QR but with no pdf attached

– without the Autocomplete plugin the mail doesn’t arrives to client and stays pending. Once I mark it as completed then it is created and the mail arrives to the client with the QR but with no pdf attached

 

It is important that the pdf arrives by mail to the client, as it is the ticket that he shows at the entrance of the event (we must implement the QR code system, but it seems that it works very slow for 300 people entering the event)

 

On the other hand, the speakers block doesn’t work in the event backend.

I will be expecting your answer. Thank you again Artem.

As a temporary solution, please try EventON > ICS Import > enable Use custom timezone for importing events (override above) > set the timezone.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

The error:

[15-May-2024 12:31:22 UTC] PHP Fatal error:  Uncaught Exception: DateTimeZone::__construct(): Unknown or bad timezone (1) in /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/lib/IcalParser.php:308

Stack trace:

#0 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/lib/IcalParser.php(308): DateTimeZone->__construct(‘1’)

#1 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/lib/IcalParser.php(142): omIcalParser->parseRow(‘X-WR-TIMEZONE:U…’)

#2 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/lib/IcalParser.php(49): omIcalParser->parseString(‘BEGIN:VCALENDAR…’, NULL)

#3 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/class-functions.php(27): omIcalParser->parseFile(‘https://calenda…’, ‘BEGIN:VCALENDAR…’)

#4 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/class-functions.php(59): EVOICS_Fnc::get_events_from_ics(‘https://calenda…’, ‘BEGIN:VCALENDAR…’)

#5 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/class-ajax.php(192): EVOICS_Fnc::_get_remote_events()

#6 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-includes/class-wp-hook.php(324): EVOICS_ajax->process_ics_file(”)

#7 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)

#8 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

#9 /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-admin/admin-ajax.php(192): do_action(‘wp_ajax_evoics_…’)

#10 {main}

  thrown in /www/htdocs/w01a8c1a/mcg-neuss.eu/wp-content/plugins/eventon-ics-importer/includes/lib/IcalParser.php on line 308

On dev2 I also cannot import the file I downloaded from customer’s website.

Hello,

Please use jumper_offset=”-4″ jumper_count=”9″