Replies for tickets on suppota
UPDATED:
Main urgent issues pending to be able to publish the events:
>> Purchases seats doesn’t appear in ‘All Events Tickets’
>> NO PDF: all orders marked now as completed with the ‘Autocomplete WooCommerce Orders’ plugin: now the email confirmation arrives to the guest/client, but STILL WITHOUT PDF.
>> Purchased seats appear in the map as available!!
our host had to rebuild our wp-config.php file and he turned debugging on.
Hello,
I went to EventON > EventCard > opened Designer and saved. Event Details are visible now. Please check and let me know.
Did you change our wp-config.php to include this:
define(‘DB_HOST’, ‘shareddb-v.hosting.stackcp.net‘); define(‘DB_USER’, ‘wordpress-313437dbbf’);
This ticket is private.
https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/05/14010856/Screenshot-2024-05-14-at-09.08.16.png
Could you let us know the password? I tried the password from the previous message #353794, but no success.
Hello,
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Hello,
If you go to https://www.myeventon.com/my-account/edit-address/billing/ you can edit the address and add VAT number under company name. And then apply it to all the active subscriptions and see if generating invoice make correctly with vat.
Hello,
We don’t have access to your license from CodeCanyon. Please contact them about this issue.
Thank you for letting us know! Are you referring to “EventON > Google Maps API > Disable map clusters”?