Archives: Replies

Hello Karen, it is not in the code, it usually is what someone copy paste into event details. When you copy paste content, sometimes it paste with unclosed html tags. Let me check in your website and see if I can find the issue.

Hello jeffrey, we can not event access the link to your website, it is been blocked. this is what we see. 

To understand better, the issue still is Row value showing on the ticket?

Hello Jennifer, thank you very much for letting us know of these items. 

1. This is the FAQ on how to get sold out tag to work, it is part of tickets addon, 

How To Show Sold Out Tag On Eventtop

2. 

How To Show Available Tickets On Eventtop For Simple Event Ticket

— how to show Tickets available.

”Several workflows that we assumed were standard ended up” — You assume certain features to be part of the addon (without researching to make sure they are) and later found out they need extra work to get it to work. 

Kindly share these assumptions, perhaps we could include those in future updates.

FYI We are running winter solstice discounts at the moment. please use that to purchase other addons you desire.

Hello, can. you please offer clarification about your unclosed html comment 

Understood. Do you expect to hear back from him? How have other Patchstack reports been resolved?

Subscription is now cancelled, and we have refunded you the last payment.

Hello Ralph the new version is available on codecanyon and on myeventon.com

Yes the new version will require new PHP. We had to make that switch as php 7.4 has been deprecated for a long time and many of our customers required new php version compatibility. 

Hello Didier, I added some codes into your website and the slider images are looking better now 🙂

Also added the slider to pause when hover. You can remove that shortcode if you do not like it. slider_pause_hover=’yes’

Yeah, that worked;)  Thank you!

I avoid running updates to this plugin when we are actively organizing because it doesn’t always update smoothly. 

I have a staging version of the website where I ran the updates, and now our daily view event details are blank: https://stg-snoflinga-snoflingastg.kinsta.cloud/schedule/

It should look like this: https://snoflinga.org/schedule/

Can you investigate why the updated staging version is not working correctly? I provided admin access to the staging version of the website. I’ll be making updates to the live site in the meantime, so if you are able to get the staging version to work, I’d appreciate knowing what you did so I can replicate and update the live site. 

Thank you.