Archives: Replies

Thank you, it is almost perfect. It would be great if the featured image had a fixed size; in the current version, its width changes and sometimes it doesn’t even show at all. I suppose this is related to the other elements of the slide.

on Homepage, the first event in 2026 is missing.

Where can I download older releases? version 5.0.5 requires php 8.2. On this server I have 7.4. installed. 

I checked on my other profile and it did work, so not sure why it is not working your side. however i have taken off the modal window protection seen as you not been able to get you inside

2.5 fixed the issue with variations 

https://docs.myeventon.com/documentations/set-variable-prices-tickets/

So I thought maybe this was related to your current installation.

Please also note that need the latest versions of our products in order to provide the better support.

Hello Artem,

Before granting access to the staging environment, I’d like to clarify two important points.

1. Why can’t this issue be resolved on the previous version?
   
   Could you please explain what specifically prevents this problem from being fixed on the earlier version?
   
   Is this due to a known limitation, an identified bug, or a specific incompatibility?

2. What does version 2.5 actually change regarding my specific issue?
   
   Based on my tests, upgrading to version 2.5 did not result in any observable improvement. The issue occurs in exactly the same way on the staging environment.
   
   Could you please clarify:

• which fix or behavioral change in version 2.5 is expected to address this case, or

• what technical difference makes version 2.5 necessary for my specific scenario?

Once these points are clarified, I’ll be happy to provide whatever is needed to move forward efficiently (logs, version details, screenshots, or staging access if relevant).

Thank you in advance for your clarification.

Best regards,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Gutenberg is now goes with WordPress by default. You don’t need to install it. However, you can try installing

https://wordpress.org/plugins/classic-editor/

Hello Gerard W,

Could you create a new ticket and let us know more about your issues?

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Ashan,

#219772

Event Tickets – Single Site

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/12/16133457/Screenshot-2025-12-16-at-1.33.16-PM.png