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Replies for tickets on suppota

Reply to: tickets(349153)

THANK YOU.

We were experience TIMEZONE problems again. The event details were correct, but when the client received the ticket order, the event time was incorrect (GMT).

We also were experience ERROR messages on sales. When a visitor purchased a ticket, they would receive an ERRER message and this lead to many visitors purchasing multiple times. They were charged for every order. We think this was caused by the AUTO COMPLETE PLUGIN.

QR Codes are also broken. 1 of 2 sales present a broken image 🙁

 

We are updating to the latest version TODAY.

I am still seeing broken QR CODES from your ADDON

Reply to: tickets(348822)

I think this is because of 10000 repeats you put to 

If you’ll recreate the same event, but put 10 repeats (just for a test) and then try to purchase, will it work. Could you try?

Just don’t change the original event, because changing the number or repeats can break something with repeats.

Reply to: tickets(348592)

It’s OK now.

But I don’t know if when there is a new update the code will be lost and I will have the same problem again. Thanks again

Reply to: tickets(349046)

That worked, here are the two screenshots showing how I executed your directions.

Attached is image 1.

Reply to: tickets(347508)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!

Reply to: tickets(349567)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.