Archives: Replies

We are sorry for the delay. Ashan will check this ASAP.

Hello,

Something adds #/ to EventON Settings URL:

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Please send us FTP access to your site as a private message. We are going to apply this customizations on your server.

Please back it up, if possible.

Hello,

Could you send us your shortcode?

Do you see the same issue on

https://dev2.myeventon.com/test-504/

If possible, please send us wp-admin access to your site as a private message for us to further assist your situation.

Please add the CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header).

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Seems to be working in Troubleshooting Mode:

https://ccsyr.org/wp-admin/site-health.php?tab=troubleshoot

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Which add-on are you referring to?

Ashan,

Organizer > Learn More shows events for 12 months only so events from 2025 aren’t visible.

The same on dev2:

https://dev2.myeventon.com/events/org-10/

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.