Replies for tickets on suppota
Hello,
Your fixed version is 0.16. Have you tried 0.17 version that is available?
Also do you have any issues with the shortcode on our test site:
https://dev2.myeventon.com/test-182/
Can we check wp-admin? Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.
Could you try disabling ”Disable Gutenberg” plugin and try adding custom repeats again? Also instead, please try using ”Classic Editor” plugin.
Another issue: Only Custom name for Event Type Category #1 is shown at event top. Other custom categories are ignored.
Ashan,
The same on dev2:
https://dev2.myeventon.com/events/rsvp-14/
”All the spaces are filled, but you will be added to our waitlist!” is always visible:
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.
All your event tickets are Variable:
Waitlist is only available for simple ticket product with no repeat instances at the moment, I am afraid.
Hello,
”Enable auto complete ticket orders” is disabled, but all orders are completed automatically:
Are you using some kind of custom code?
Could you try removing it and enable ”Enable auto complete ticket orders” instead?
I also tried this and even so it says ”no errors”, I still didn’t receive the email.
Please also try installing and enabling SMTP plugin:
https://wordpress.org/plugins/wp-mail-smtp/
Could you send us a screenshot from your side of the issue?
I was able to RSVP without issues:
https://euth.at/wp-admin/post.php?post=7308&action=edit
Do you have an idea on that issue?
Hello,
Could you tell us more about your issues, so we can help?
I am also going to contact our account manager about the refund.