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Replies for tickets on suppota

Reply to: tickets(346495)

My bad!  Soooo sorry.  The Action User didn’t select a User Interaction and this was noticed at the time I updated.  This caused the above to happen.

Reply to: tickets(345953)

For your additional info, I get the same errors even if I change the theme Avada with Twenty Twenty-Four.

Reply to: tickets(346295)

I think I got this figuered out a bit but something strange is happening on, one event the colour of the text is white, but on the other two it’s black.

Reply to: tickets(345937)

Thank you for your help so far.

  1. Not having functioning ticket variations is indeed very problematic for us as it will affect income so I appreciate swift help.

3. Your change is now causing a white field and no photo to be shown on the event page itself. (screenshot)

Reply to: tickets(345953)

Hi,

I added ux_val=”3″ to shortcode and now when i click on tiles i can’t open event page but a BROKEN lightbox appears on the screen with only event title. See attached image

Thanks

Reply to: tickets(346495)

I rolled it back to a previous version.  Now I am seeing that some of the event images are truncated.  I will restore to an earlier backup.  I haven’t made changes to CSS or anything it quite a while.  I’ll check back with you regarding this, the page is totally broken and I don’t want to have to redo each calendar page as I have quite a few category pages!

Reply to: tickets(346388)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.