Replies for tickets on suppota
Hi Benjamin,
Thank you for your message, I am going to assign this ticket to Ashan and he will be able to take it from here. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being an eventon customer!
Good morning!
I have completed the following on staging:
After all of those changes, I cleared the cache and downloaded the CSV (at 14:13:47 UTC) and am now getting a new error in the error logs:
top LEFT – not top right
As you can see from the example image, there is no colored border at the top right of the header. For example, I can’t find the settings to set it so that everything has the “normal light gray background color”. Somewhere you could set that as the default.
Sorry, maintenance mode was to stop complaints about the calendar from users!
I have removed the maintenance page and the site is now open for you as:
USER: Eventon Helpdesk
ROLE: Administrator
NEW PASSWORD: EventonHelpdesk03/2024?!
Thank you!
Hi Artem,
That’s exactly where the problem lies. If I do NOT update, I may not receive important security updates. If I update, I then have to pay someone to repair the misplaced things for me. If this happens several times a year, I can quickly reach 700 – 1000 euros per year. A rather expensive calendar pleasure.
It is easy for a programmer to remove code. But I am an event photographer. I, on the other hand, don’t even know where to look for it and always have to check to make sure it doesn’t bring my site down.
4.5.9 was very good, everything fit perfectly. Optics, image sizes etc. were all perfect.
However, various fixes also came with 4.6 and 4.6.1.
So what should I do now? Skip the fixes? And potentially open the site to new types of attacks?
Basically I just want:
– that it looks like it did before (Image returns to normal size, meaning it adjusts itself)
– the links at LOCATION-NAME and ORGANIZER-NAME are removed (if I ever need that, there is the Learn More button, which you can activate and is now hidden via script)
– The font sizes of the organizer and location and adapted to the description text (event details) (the headings are ok)
– Move the text back so that it can be read on mobile as well as on the desktop? LogIn – You have data and admin access.
The one in the upper right area is apparently just an adjusted color tone that makes the picture look like it’s out of frame. I’ll have to see if I can find it there too.
Before I call anyone, can YOU please take care of this?
This is what it looked like for me before, the picture is from a friend of mine to whom I had recommended your calendar.
We have tried this on another website with another provider. Same result. We get the reply “good; null, null” for all long/lat requests.
I don’t care about your server. You are selling this to work elsewhere. This is not working with usual hosting on all-inkl.com and strato.de.
Again: Where do you get the long/lat values from? You never commented this. In case this comes from itouchmap.com: The site is dead from our end! Endless loading time, no result. Tried to browse their website with different devices and browsers. Same result all time.
Two customers are waiting for this now. This is senseless without automatic creation of the long/lat values or the possibility to read them from ics. I request you to come up with a working addon until April, 1st.
Hello,
everything what we resolved is OK now.
BUT here new big mistake :/
Doesnt work opening of Event detail, how we have it in administration:
https://prnt.sc/n5EzYEDHmbHO
https://www.pragueopenair.cz/
I am very sorry, but please it needs to be fixed.
Thank you a lot.
Best regards.
Lukas
Image attached for reference.
Effectively you do not need to access the page to evaluate the problem, since it is exactly the same problem as in Ticket 336098.
Attached link of the page:
https://www.pensar.ch/reise-jahres-kalender/