Archives: Replies

Hello,

Thank you for the info and your suggestions! We will look into them.

Please note that every time we do a major update 4.4, 4.5, 4.6 and so on we always add new features. Please, before updating, always check Changelog for new features that can change EventON too much for you:

https://codecanyon.net/item/eventon-wordpress-event-calendar-plugin/1211017

Which previous version worked for you best? We can give you one, so you can downgrade.

Please remove this custom code to fix https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/03/23132050/1711210442116.jpg:

 

I think that for the rest it’s better for you to downgrade. Please let me know.

1. These two codes hide Details and Location icons:

.evcal_evdata_row.evo_metarow_time_location.evorow span.evcal_evdata_icons {display:none !important}

.evo_metarow_details.evorow.evcal_evdata_row.evcal_event_details span.evcal_evdata_icons {display:none !important}

3. Please try updating EventON to 4.6.1 and then go to EventON > EventCard > Feature image display style.

We are sorry for the delay. Please understand that since this works on our test site, there is something wrong with your server.

We will take a look at the issue ASAP.

I just checked RSVP and “Close RSVP before event start (in minutes)” works correctly. Please note that even if the RSVP is closed, users still can change their RSVP:

Ashan,

Please go to

https://thebeatbali.com/bali-events/

and check it as on mobile.

It switches the first calendar to slider with cropped images:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/03/21182415/WhatsApp-Image-2024-03-22-at-9.21.20-AM.jpeg

I tried to test this on dev2, but it still shows 

It isn’t possible to have images like this on slider:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/03/21182654/Image-2024-03-22-at-9.22.34-AM.jpeg

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

I don’t think you have addressed the weird stuff the images are doing on the popups.  Sometimes it just crops the image – other times it duplicates the image by stacking a portion of the image below the image if it’s not cropped.  It’s very inconsistent.  Are you guys working on a fix for this?

Could send us a screenshot?

 So does this mean you can’t help fix that issue on my site since you can’t recreate it on your test site?

I need to check the HTML structure with the CSS styling that comes from your theme and other plugins.

I also had to go back to 4.6, same problem.