Archives: Replies

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Correct was indeed 4 not 2. But this was the solution.

For others who have same problem:

Yes, that’s spot on—the shortcode and calendar settings are often the culprit for external links misbehaving in EventON, especially if `ux_val` is set to a value that defaults to popups (like 0 or 3). Here’s a deeper dive to nail this down, based on the latest EventON docs and common fixes:

### Key Shortcode Tweaks for External Links

– **Avoid Popup-Forcing Values**: Double-check your `[add_eventon]` shortcode for `ux_val=0` (do nothing on click) or `ux_val=3` (lightbox popup), as these override per-event external links. Instead, use:

  – `ux_val=”2”` for ”Learn More” mode: This prioritizes any ”Learn More” URL set in the event editor. If none exists, it falls back to the external link (or the default event page).

  – `ux_val=”4”` for direct ”External Link” mode: This forces clicks to open the external URL immediately, bypassing popups entirely.

– **Full Example Shortcode**:

  “`

  [add_eventon ux_val=”4” event_type=”your-event-type” cal_id=”1”]

  “`

  – Add `cal_id` if you have multiple calendars on the page to avoid JS conflicts.

  – Pro Tip: If copying from docs or forums, retype quotes manually—curly quotes (“ ”) from rich text can break shortcodes.

– **For Single Events**: Use `[add_single_eventon id=”123” ux_val=”4” ext_url=”https://example.com/tickets”]` to hardcode an external URL per event.

### Calendar-Wide Settings Check

– Head to **EventON > Settings > General > Event Card**.

  – Look for **Event Card Interaction** (or similar UX options). Set it to ”External Link” or ”Learn More” globally—this acts as a fallback if shortcodes don’t override it.

  – Ensure **Disable Event Links in Description** isn’t checked if your external URL is embedded there.

– In **EventON > Settings > Appearance**, confirm no custom CSS is blocking link styles (e.g., `pointer-events: none` on event cards).

### Quick Test & Debug

– Update to the latest EventON (v4.5+ as of late 2025) for UX fixes, including shortcode generator improvements.

– Flush permalinks (Settings > Permalinks > Save) after changes.

– Browser console check: Right-click > Inspect > Console. Click an event—if you see JS errors (e.g., related to `ux_val`), it’s likely a conflict; deactivate plugins one-by-one.

If this doesn’t click through after testing, drop your exact shortcode and EventON version for more specifics!

In fact I found the solution.

4. Check Shortcode and Calendar Settings

• In your page/post shortcode (e.g., [add_eventon]), ensure no conflicting options like ux_val=0 (which forces popups). Try adding ux_val=2 to prioritize ”learn more” links, which can fallback to external URLs if no internal link exists.
• Example shortcode: [add_eventon ux_val=”2” event_type=”your-event-type”].
• In EventON > Settings > General, confirm Event card interaction isn’t overriding to popups.

We tried this before and it did not work either. Btw, after making all of the updates, our ticket purchases are now all Non-Ticket orders. It’s very annoying as it’s not delivering tickets to purchasers. We have to go in and do it manually. Please help.

Here is the text I am trying to edit on the page.

Ashan,

The same on dev2:

Test 71

When you click on Order Now, it jumps to the top and changes the link to

Test 71

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Great – thats a fix – thanks !

There is no such functionality available at the moment, I am afraid.

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Also follow the instructions in this

” target=”_blank”>documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.