Replies for tickets on suppota
There has been a slight misunderstanding:
Before the update there was normal black font color and a blue globe.
After the update there was no globe but the text was on blue background.
So, if you could remove the blue background, and restore the normal font color, we are good!
Thanks, Dan
No worries steve we are going to release the new version later today with this code change. 🙂
This is where it will be.
I found that the new page only opens if no link is stored for the organizer. Otherwise the link goes to the organizer’s site.
Where can I set that the organizer’s site only opens, even if a link is stored there and otherwise there is no link function at all? Otherwise, the link must simply be deactivated somehow.
And how can I change the color of the button?
How to change the look of the organizer popup at “Experience more” to the look of normal popup?
I talked to WP Engine (our website host) and they felt that error #2 was being caused by the EventON plugin. These are the errors that they saw in their logs:
13 PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /nas/content/live/jewishcostage/wp-includes/meta.php on line 1194
5 PHP Fatal error: Uncaught Error: Call to undefined method EVO_generator::get_supported_shortcode_atts() in /nas/content/live/jewishcostage/wp-content/plugins/eventon-event-slider/includes/class-shortcode.php:37nStack trace:n#0 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(433): evosl_shortcode->slider_events(Array, ”, ‘add_eventon_sli…’)n#1 [internal function]: do_shortcode_tag(Array)n#2 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\[(\[?)(add_ev…’, ‘do_shortcode_ta…’, ‘[add_eventon_sl…’)n#3 /nas/content/live/jewishcostage/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3100): do_shortcode(‘[add_eventon_sl…’)n#4 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(433): ET_Builder_Element->_render(Array, ‘[add_eventon_sl…’, ‘et_pb_text’)n#5 [internal function]: do_shortcode_tag(Array)n#6 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\[(\[?)(add_ev…’, ‘do_shortcode_ta…’, ‘[et_pb_te in /nas/content/live/jewishcostage/wp-content/plugins/eventon-event-slider/includes/class-shortcode.php on line 37
2 PHP Fatal error: Uncaught Error: Call to undefined method EVO_generator::get_supported_shortcode_atts() in /nas/content/live/jewishcostage/wp-content/plugins/eventon-event-slider/includes/class-shortcode.php:37nStack trace:n#0 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(433): evosl_shortcode->slider_events(Array, ”, ‘add_eventon_sli…’)n#1 [internal function]: do_shortcode_tag(Array)n#2 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\[(\[?)(add_ev…’, ‘do_shortcode_ta…’, ‘[add_eventon_sl…’)n#3 /nas/content/live/jewishcostage/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3100): do_shortcode(‘[add_eventon_sl…’)n#4 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(433): ET_Builder_Element->_render(Array, ‘[add_eventon_sl…’, ‘et_pb_text’)n#5 [internal function]: do_shortcode_tag(Array)n#6 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\[(\[?)(add_ev…’, ‘do_shortcode_ta…’, ‘[et_pb_te in /nas/content/live/jewishcostage/wp-content/plugins/eventon-event-slider/includes/class-shortcode.php on line 37, referer: https://helpdesk.ashanjay.com/
1 PHP Fatal error: Uncaught Error: Call to undefined method EVO_generator::get_supported_shortcode_atts() in /nas/content/live/jewishcostage/wp-content/plugins/eventon-event-slider/includes/class-shortcode.php:37nStack trace:n#0 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(433): evosl_shortcode->slider_events(Array, ”, ‘add_eventon_sli…’)n#1 [internal function]: do_shortcode_tag(Array)n#2 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\[(\[?)(add_ev…’, ‘do_shortcode_ta…’, ‘[add_eventon_sl…’)n#3 /nas/content/live/jewishcostage/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3100): do_shortcode(‘[add_eventon_sl…’)n#4 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(433): ET_Builder_Element->_render(Array, ‘[add_eventon_sl…’, ‘et_pb_text’)n#5 [internal function]: do_shortcode_tag(Array)n#6 /nas/content/live/jewishcostage/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\[(\[?)(add_ev…’, ‘do_shortcode_ta…’, ‘[et_pb_te in /nas/content/live/jewishcostage/wp-content/plugins/eventon-event-slider/includes/class-shortcode.php on line 37, referer: https://jewishcostage.wpengine.com/wp-admin/update-core.php?action=do-plugin-upgrade
Thank you we are aware of this and will be working on this and hoping to release an update before EOD today. you can follow for updates real-time on X @myeventon
Hi Mark,
We are glad your issue is resolved, if you have any further questions or concerns please feel free to create a new ticket.
Kindly follow us on X @myeventon as we are working on the actionUser addon now and hoping to release before end of day PST.
Hi,
I’m very confused by your answer(s) above – nothing has been updated on my site that I can tell as of yet. I know I’m waiting for Ashan to answer a couple of the questions, but it says that he fixed the image display issue, but it’s still cropping on the pop up and not allowing to copy the image url (which I use a lot) which seems to have disappeared in the new update.
As far as:
Are you having the same issue with this page:
https://dev2.myeventon.com/test-452/
I’m not sure what I’m looking for on that page – – what issue is happening there? Please clarify.
I hope the HUGE white space between the row of months and the search box will be removed soon – it looks awful! I don’t know if this is happening on other sites as well or if it’s just some strange setting that’s messed up on my site, but I’d REALLY like to get this fixed ASAP.
Please keep me posted on when these issues will be resolved.
Thanks,
Amy Blain
Thank you for letting us know Brad we are going to release the new version here in few hours. It is an easy fix. Much appreciate your patience. Please follow us live on X @myeventon for updates on when this will be out.