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Replies for tickets on suppota

Reply to: tickets(398252)

No, I have not done this. I did provide access – are you able to make these suggestions? I opened this ticket October 22nd – and not it is November 13.

Reply to: tickets(283832)

Hello, I get a fatal error when trying to activate the EventOn plugin. How can I fix this? I have EventOn lite already installed. Must I first  deactivate this plugin before activating the payed version?

Reply to: tickets(399331)

Hello,

I went to EventON > Location > disabled ”Disable Google Maps API” and received this error on events:

Google Maps JavaScript API error: RefererNotAllowedMapError

https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

Your site URL to be authorized: https://gaydesertguide.com/events/jingle-paws-5k-run-walk-benefiting-guide-dogs-of-the-desert/

Could you follow this guide:

https://elfsight.com/blog/how-to-get-google-maps-api-key-guide/#secure

Reply to: tickets(399251)

Ashan,

Please check:

Reply to: 399335

With Stripe it works on dev2 (sets orders to Complete automatically), but cannot make Google Pay Express checkout appear on dev2:

Seats 15

Orders on customer’s website:

https://theatreip.com/wp-admin/post.php?post=760&action=edit

https://theatreip.com/wp-admin/post.php?post=757&action=edit

https://theatreip.com/wp-admin/post.php?post=754&action=edit

Reply to: tickets(399251)

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Reply to: tickets(399339)

Hello,

Could you send us a link to an event with enabled Reminders?

Please also make sure that it says Scheduled in the reminders box:

I did some tests and using Advanced Cron Manager have managed to receive all of reminders from this event:

https://wijs.munio.nl/wp-admin/post.php?post=2897&action=edit

Reply to: tickets(395760)

Hello,

I added the code to the shortcode on the homepage (both the clearance and mobile versions), but it didn’t change anything.

Here are the temporary login details:

link: https://www.ville-coudekerque-branche.fr/wplogin59210

login: eventon

password: ggv^o#kGKdu7PRDu3)9KvmHI

Thank you for your help.