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Replies for tickets on suppota

Reply to: tickets(344745)

On my side:

Could you manually clear the cache (only cache, not all of history and passwords)?

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Reply to: tickets(345189)

Hello,

Please go to EventON > EventCard > try increasing Minimal height for featured image (value in pixels).

Reply to: tickets(344935)

Ashan,

[add_eventon cal_init_nonajax=”yes”] doesn’t work on dev2 as well:

https://dev2.myeventon.com/test-440/

Reply to: tickets(344935)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(344324)

When we release new updates, we add new functionalities that do sometimes require more performance from the server.

Please take a look at

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

Also try going to EventON > Advanced > Select event calendar WP Query method.

Reply to: tickets(344324)

Hello,

I have increased the memory limit to the indicated amount and everything remains the same (attached screenshot). In any case, it doesn’t seem to make sense to increase the memory execution limit to 1GB when 90% of the websites without their own hosting can’t do it and it’s not something that is stated in your specifications.

It also doesn’t make much sense that the plugin worked perfectly until it was updated and now it needs three times as many resources to render. It seems obvious that something is not working as it should.

Reply to: tickets(344935)

Do you know when a new version will be released that fixes the cal_init_nonajax=’yes’ problem

Reply to: tickets(344745)

This is strange because the issue doen’t appear on Edge nor Brave browser. On Chrome, the issue still present despite cache purged

 

I upgraded live production site, to 4.6.

Reply to: tickets(344760)

Additional info:

  • I have reinstalled ELEMENTOR (the websites are built with this). no change.
  • I have reinstalled EventON main plugin. No Change.
  • There are no other elementor err

There were no other Elementor related errors but thought it was worth a try. All errors appear to stem from use of EventOn. Like all formatting going wrong on spicegirlsshow.com after the eventon shortcode. Font, Background, formatting of all kinds is disruption from the point that shortcode is used.