Replies for tickets on suppota
Hello Darren, we want to get you set up so your client can use this setup that is already set up nicely.
Ok lets try this. Have you set up debug on your website?
Lets see if these failed transactions record any errors in the log.
Since this is a live website I want to ask is it ok if we make this example event live so we can run some tests and see if we can replicate failed transactions?
Hello Benny, we are finalizing things and hoping for early next week release 🙂
Ok Patulea I was able to replicate the same issue on our and and get it resolved. Please update actionUser Plus to the latest version 1.3.1 — this should resolve the issue of processing orders not addin submissions.
Hello,
Could you manually clear your browser cache? We updated the helpdesk, so it seems that you cannot reply because of old files still loading in your browser.
We are sorry for the delay.
I’ve notified the development again. They are going to reply ASAP.
Hello,
I made this purchase
https://rachelb155.sg-host.com/wp-admin/admin.php?page=wc-orders&action=edit&id=162880
and received both emails: from WooCommerce and EventON:
Could you check and let me know?
On our test site I tried Stripe test mode and it completes orders correctly. I am not sure if I can enable the test mode on your website:
https://woocommerce.com/document/stripe/customer-experience/testing/
I just noticed this email in my spam with this event from wordpress, not sure if it will help, but maybe?
I’ve applied the patch from this ticket related to the issue:
https://helpdesk.ashanjay.com/ticket/woocommerce-order-emails-not-sending-eventon-tickets-causing-fatal-error-get_meta-on-bool/
You don’t see this reply from me?
Could you check and let me know?
Hello,
It seems that you’ve managed to fix the issue by using this code:
#evcal_list .eventon_list_event.no_events { display: none !important; }
This is correct.
Please let me know.