Replies – Page 302 – EventON Help Desk

Reply to: tickets(399250)

Hello Patulea, thank you for the messages and sorry we are not able to provide you with a satisfying response yet. Please allow me to take a look at this and see what we can do .

I’ve checked the other ticket you mentioned (“Paid submissions not reflected after completed WooCommerce order (ActionUser Plus v1.3)”), but there’s no reply from your side — the last message there was written by me.

Please review that ticket again and provide an actual update or developer feedback.

At this stage, the issue is still unresolved, and I haven’t received any confirmation or next steps.

Thank you,

Reply to: tickets(399251)

I just noticed this email in my spam with this event from wordpress, not sure if it will help, but maybe? — ”When seeking help with this issue, you may be asked for some of the following information:

WordPress version 6.8.3

Active theme: Astra (version 4.11.15)

Current plugin: EventON – Event Tickets (version 2.4.23)

PHP version 8.2.29

Error Details

=============

An error of type E_ERROR was caused in line 55 of the file /var/web/site/public_html/wp-c

ontent/plugins/eventon-tickets

/includes/class-functions.php. Error message: Uncaught Error: Call to a member function get_meta() on bool in /var/web/site/public_html/wp-c

ontent/plugins/eventon-tickets

/includes/class-functions.php:

Stack trace:

#0 /var/web/site/public_html/wp-c

ontent/plugins/eventon-tickets

/includes/class-integration-

woocommerce.php(977): evotx_functions->does_order_ha

ve_tickets(false)

#1 /var/web/site/public_html/wp-i

ncludes/class-wp-hook.php(326)

: EVOTX_WC->autocomplete_orders(

’completed’, 12345)

#2 /var/web/site/public_html/wp-i

ncludes/plugin.php(205): WP_Hook->apply_filters(’comple

ted’, Array)

#3 /var/web/site/public_html/wp-c

ontent/plugins/woocommerce/inc

ludes/class-wc-order.php(352): apply_filters(’woocommerce_pay

…’, ’completed’, 12345, Object(WC_Order))

#4 /var/web/site/public_html/wp-c

ontent/plugins/woocommerce/inc

ludes/class-wc-order.php(321): WC_Order->maybe_set_date_paid(

)

#5 /var/web/site/public_html/wp-c

ontent/plugins/woocommerce/src

/Internal/Admin/EmailPreview/

EmailPreview.php(442): WC_Order->set_status(’processi

ng’)

#6 /var/web/site/public_html/wp-c

ontent/plugins/woocommerce/src

/Internal/Admin/EmailPreview/

EmailPreview.php(394): AutomatticWooCommerceInterna

lAdminEmailPreviewEmailPrev

iew->apply_dummy_order_status(

Object(WC_Order))

#7 /var/web/site/public_html/wp-c

ontent/plugins/woocommerce/src

/Internal/Admin/EmailPreview/

EmailPreview.php(216): AutomatticWooCommerceInterna

lAdminEmailPreviewEmailPrev

iew->get_dummy_order()

#8 /var/web/site/public_html/wp-c

ontent/plugins/woocommerce/inc

ludes/admin/class-wc-admin.php

(233): AutomatticWooCommerceInterna

lAdminEmailPreviewEmailPrev

iew->set_email_type(’WC_Email_

Custom…’)

#9 /var/web/site/public_html/wp-i

ncludes/class-wp-hook.php(324)

: WC_Admin->preview_emails(’’)

#10 /var/web/site/public_html/wp-i

ncludes/class-wp-hook.php(348)

: WP_Hook->apply_filters(NULL, Array)

#11 /var/web/site/public_html/wp-i

ncludes/plugin.php(517): WP_Hook->do_action(Array)

#12 /var/web/site/public_html/wp-a

dmin/admin.php(176): do_action(’admin_init’)

#13 /var/web/site/public_html/wp-a

dmin/index.php(10): require_once(’/var/web/site/p.

..’)

#14 {main}

thrown

Reply to: tickets(399251)

This worked for me, but this isn’t involving the payment processor and I’m trepidatious because of the issues we’ve had. I guess I’m not understanding as I’ve scoured search and tickets/seats documentation for these issues and I haven’t seen any recommendations or documentation that autocomplete must be on to make seats do what the addon is built to do?

Reply to: tickets(399250)

Please refer to the other ticket. I’ve replied there.

Reply to: tickets(399157)

Please take a look at this screenshot that I’ve sent you before:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/11/10081249/Screenshot-2025-11-10-at-16.12.18.jpg

There is one available submission. I believe that when the cache clears itself, the submissions become available.

On your new installation do you manually set orders’ status to Completed?

Do you have the same issue on our demo site:

Test

I just did some tests there and it add purchased submissions without any issues right after I complete the order.

Reply to: tickets(399251)

Since you enabled all fours of ”Select relevent auto complete ticket order type”, it should complete orders automatically right after a successful purchase.

This also makes seats unavailable for more than 10 minutes.

You can just trying to make a test purchase in this event:

https://theatreip.com/events/test/

Here’s the test event I used yesterday:

Seats 15

As you can see two seats that I purchased using Stripe’s test mode are still unavailable:

Reply to: tickets(399250)

Hi Artem,

I’m very disappointed with the responses I’ve received so far. It’s simply not acceptable to purchase a paid addon and not be able to benefit from it.

I’ve completely retested the issue on a brand-new WordPress installation — a clean environment with:

WordPress: latest version
WooCommerce: 10.3.4
EventON – Action User: latest
EventON – Action User Plus: 1.3
No other plugins or themes active (default Twenty Twenty-Five)

Unfortunately, the same issue persists — credits are not granted after completing a test payment.

Reproduction steps

Install WooCommerce, EventON, and Action User Plus.
Create simple virtual products to use as event-submission credits (1 credit, 3 credits, etc.).
Map these products in EventON → Action User Plus.
Place a test order using the WooCommerce test gateway.
The order moves to Processing, and even after setting it manually to Completed, no credits are added to the user account.

Credits should be granted immediately after the order status becomes Completed, whether this happens manually or automatically via a payment gateway.

Ensures credits are reliably granted on order status = Completed (manual or via gateway), regardless of the initial “Processing” status.

If credits rely on Action Scheduler, please confirm:

which hooks are responsible for running the credit-assignment action, and
how to force-process pending tasks on a clean install where no scheduled jobs are automatically triggered.

Please escalate this to the developer and provide a fix or an updated version that ensures the credit system works as expected.

Thank you,

Daniel – Onevent.ro

Reply to: tickets(399250)

Hi Artem,

I’m unable to run this kind of test on the live environment, since it’s behind CloudFront caching and uses the main Flatsome theme — deactivating it would impact production.

However, I’ve replicated the exact same scenario in my local Docker Desktop test environment, and the result is identical.

I’ve attached screenshots so you can see the behavior on my side.

Could you please share screenshots from your own test setup (using the same versions)?