Replies for tickets on suppota
Hi Artem,
I’ve tested the plugin again in my local test environment with the Flatsome theme deactivated, but unfortunately the issue still persists.
Even though the order was successfully created and paid in test mode, it’s automatically set to On Hold.
I manually changed the order status to Processing and then to Completed, but when returning to the Add Event page, the available credit still doesn’t appear.
Thank you,
Daniel – Onevent.ro
[add_evo_submission_form msub=”yes”]
Hi Artem,
Just a quick note — our live site is running behind CloudFront caching, so it’s not recommended to run theme-switching or deactivation tests during the day. These actions can temporarily affect production (I actually woke up to find the Flatsome theme missing).
You can safely try again after 00:00 (midnight), when the site traffic and caching impact are minimal.
In the meantime, I’ll handle the test myself with the theme disabled to confirm if the issue is related to Flatsome, and I’ll get back to you with the results.
Thank you for understanding,
Daniel – Onevent.ro
Site URL
https://harmonie-eilereng.com/he-simple-page
Page Link
https://harmonie-eilereng.com/
Username
headmin
Pass
U9oa5)LGyQOlwiXHt(UpTyYz
Ashan,
The error:
[10-Nov-2025 15:34:49 UTC] PHP Fatal error: Uncaught DompdfException: Parent table not found for table cell in /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/TableCell.php:40
Stack trace:
#0 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerTableCell->reflow()
#1 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/TableRow.php(56): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#2 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerTableRow->reflow()
#3 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#4 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerBlock->reflow()
#5 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#6 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerBlock->reflow()
#7 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#8 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerBlock->reflow()
#9 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#10 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerBlock->reflow()
#11 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#12 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerBlock->reflow()
#13 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Block.php(865): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#14 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerBlock->reflow()
#15 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/Page.php(142): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#16 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(905): DompdfFrameReflowerPage->reflow()
#17 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/Dompdf.php(808): DompdfFrameDecoratorAbstractFrameDecorator->reflow()
#18 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/class-pdfer.php(38): DompdfDompdf->render()
#19 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/class-ajax.php(44): EVO_PDF_generator->generate_pdf()
#20 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-includes/class-wp-hook.php(324): evopdf_ajax->generate_pdf()
#21 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#22 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-includes/plugin.php(517): WP_Hook->do_action()
#23 /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-admin/admin-ajax.php(192): do_action()
#24 {main}
thrown in /homepages/11/d23439710/htdocs/harmonie_com/cms/wp-content/plugins/eventon-pdfer/includes/dompdf/vendor/dompdf/dompdf/src/FrameReflower/TableCell.php on line 40
Hello,
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.
I switched the theme and only left EventON enabled, however it still doesn’t switch the theme:
Do I need to clear a cache somewhere?
Hello,
Could you try upgrade PHP to 8+? I believe that the issue is caused by an outdated PHP version.
Hello,
EventON shows any other shortcodes you add to Event Details the same way as it shows Gutenberg elements. However, please go to EventON > Advanced > try a different Select calendar event content filter type.
Hi Artem,
Just following up to ask if you’ve had a chance to look into this issue.
When do you think I could expect a reply or some feedback?
Thank you,
Daniel – Onevent.ro
Artem,
Yes, please do — that would be great.
I’ve already followed all the troubleshooting steps on my side (as shown in the screenshots), but the issue persists even after marking the WooCommerce order as Completed.
It seems the ActionUser Plus hook doesn’t trigger automatically after order completion.
Looking forward to your test results.
Thank you,
Daniel – Onevent.ro