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I renamed the file and also cleared the cache. Single Event pages are working now. Please check and let me know.

Hello,

I just checked your website on Android and it works normal.

Do you see the same issue with the calendar on our test site:

https://dev2.myeventon.com/test-88/

Could you let me know?

Can I also try following the troubleshooting guide myself?

Hello,

Please go to EventON > EventCard > Designer > remove Get Directions. Unfortunately, not possible to remove it for individual events.

Hello,

I have now completed the full troubleshooting process.

• Used Health Check & Troubleshooting mode

• Activated only:

  • WooCommerce

  • EventON (v5.0.2)

  • EventON – ActionUser (v2.5.8)

  • EventON – ActionUser Plus (v1.3)

• Theme: Twenty Twenty-Five (default)

The shortcode [add_evo_submission_form msub="yes"] works correctly, and the submission page loads fine.

However, after purchasing a submission product and marking the order as Processing → Completed, the page still shows:

“You have used all your paid submissions.”

I confirmed:

• The WooCommerce order includes _evoaup_submission_level meta correctly.

• No postmeta/usermeta was updated after completion.

• When I manually insert _submission_data via SQL, the submission immediately appears on the page.

Example manual insert:

INSERT INTO wp_postmeta (post_id, meta_key, meta_value)

VALUES (154005, ‘_submission_data’, ‘a:1:{i:264002;i:1;}’)

ON DUPLICATE KEY UPDATE meta_value=’a:1:{i:264002;i:1;}’;

→ After this, the submission level appeared correctly on /adauga-eveniment/.

It looks like the hook responsible for syncing purchased submissions from WooCommerce (woocommerce_order_status_completed or similar) is not firing in ActionUser Plus v1.3.

Can you please confirm:

1. Which function handles the credit update in ActionUser Plus v1.3?

2. Does it rely on a specific WooCommerce hook or payment gateway response?

3. Is there any function/shortcode to force manual re-sync of submissions from completed orders?

Thank you,

Daniel – Onevent.ro

contact@onevent.ro

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Could you please upgrade your version of PHP to 8+?

I will wait then. Thanks!

👍🏻

Hi, ok but even if that’s not translated, I don’t need the options “All” — Is this normal that it’s there? Because there is only 3 choices, shouldnt be an “All” option even it’s not in french. 

tahnks